About this role
Smiths Detection is a global leader in threat detection and security screening technologies, supporting aviation, ports, borders, defence and critical infrastructure worldwide. We are seeking a hands-on Field Service Engineer to join our growing service team and provide technical support, maintenance, and repairs for our industry-leading X-ray and trace detection equipment across Australia.
We are specifically seeking Australian Citizens or Permanent Residents for this opportunity. Due to customer security requirements and the need to obtain relevant security clearances, applicants must hold either Australian Citizenship or Permanent Residency at the time of application.
This role is ideal for a technically minded professional who enjoys problem-solving, working autonomously, and travelling to customer sites while delivering exceptional service.
What You'll Be Doing
- Service, troubleshoot, maintain and repair X-ray and trace detection systems at customer sites
- Perform preventative and corrective maintenance activities in line with service agreements
- Diagnose mechanical, electrical and electronic faults using testing equipment and software tools
- Replace and repair components including motors, belts, rollers, sensors and other mechanical assemblies
- Install and commission new equipment at customer sites
- Provide both onsite and remote technical support to customers
- Complete service reports, maintenance records and other field documentation
- Participate in an on-call roster to support customers outside standard business hours
- Travel extensively across metropolitan, regional and remote locations, including overnight stays when required
- Work closely with customers, subcontractors and internal stakeholders to ensure service excellence
- Support continuous improvement initiatives and assist with mentoring junior team members