Field Service Technician

About Routeware, Inc.

Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Our Mission:

• Transform waste collection to drive a better future for generations to come.

Our Values:

• Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
• Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
• Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.

POSITION OVERVIEW
If you love hands-on technical work and get restless behind a desk, this role is built for you. As a Field Service Technician, you'll spend much of your time on the road, with travel up to 70% of the time. You will regularly spend up to 2 weeks at a time on the road. You'll work in new places and with new customers, and every installation is a little different. You'll be the face of Routeware to our customers, and you'll see the impact of your work on the trucks and fleets that keep communities running.

We're looking for someone motivated, energetic, customer-focused, and eager to grow. You have an aptitude for computer hardware and technology, some mechanical skills, and strong troubleshooting instincts. You're a hard worker with an eye for detail and outstanding communication skills. Travel is where this role gets its variety. You'll sharpen your skills across a wide range of vehicles, sites, and customer environments, and you'll build a network of customer and teammate relationships that a single-location job can't offer.

POSITION RESPONSIBILITIES

• Install computer and hardware components on large commercial trucks, at customer sites across the country.
• Solve installation challenges on the spot and earn customers' trust with timely, professional service.
• Support our technical Support Team with your real-world field experience.
• Help prepare customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing and shipping.
• Process return material authorizations (RMAs).
• Keep work organized and documented, both internally and externally (paperwork and record keeping).
• Repair units, hardware and software, and work directly with development engineers to communicate any issues or bugs you find.
• Other duties as assigned.

QUALIFICATIONS

• Knowledge of basic tools, principles, and procedures for installing computer systems in heavy-duty vehicles (preferred).
• A solid track record of high-quality electronics installations.
• Personal motivation, initiative, and flexibility. Flexibility helps when your work takes you to a new location.
• Experience troubleshooting computer hardware and software.
• A proven ability to work well with a team.
• Experience communicating effectively with many different stakeholders, including peers, other departments, and external customers.

IDEALLY, YOU ALSO HAVE

• Exceptional verbal and written communication skills.
• Tech savvy.
• Creative problem-solving skills.
• The ability to learn quickly, multi-task, and manage your time efficiently, whether you are at home base or on the road.
• Experience with CRM software, ideally Salesforce.
• Experience with Microsoft and Google Office Suites.
• A willingness to roll up your sleeves and work hands-on with team members.
• The highest standards of accuracy and precision, and strong organization.

BENEFITS

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
• Paid parental leave
• Medical and Dependent FSA
• 401K match
• Unlimited PTO
• Ten company holidays
• 1 Volunteer day
• Summer Friday's
  
  Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.