Field Services Associate Director

• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

• Manage and maintain service levels. Establish measures of service success such as benchmarks, key performance indicators (KPIs), and Objective and Key Results (OKRs). Oversee a program of continuous improvement for all services

• May develop and audit institutional budgets and/or financials

• Serves as a liaison representing the interests of the institution to internal and external stakeholders

• Advises institutional or divisional leadership on information technology operations and business models

• Responsible for the successful implementation of and management of projects at the group, department, and enterprise level

• May perform manager functions

• Directs strategic information technology planning initiatives and establishes objectives for the institution to ensure appropriate use of financial, administrative, staffing resources in alignment with the strategic plan

Department:

Division of Information Technology, Network Services, Field Services

UW is a comprehensive teaching, public service and scholarly research institution. Our faculty have enabled us to remain consistently ranked in the top 5 research institutions (by expenditures) in the U.S. We are comprised of 14 schools and colleges, over 28000 faculty/staff, a student enrollment of over 50,000 with a $5.1B annual budget which includes over $1.9B in research expenditures.

The Division of Information Technology (DoIT) is an exciting and dynamic work environment grounded in organizational principles that include family and personal life/work balance; an inclusive, respectful, and supportive work environment; professional development opportunities; innovation; and alignment with the campus's teaching, learning, and research missions. DoIT is UW's central IT organization. We provide computer technology services to UW and a more limited set of services to other Universities of Wisconsin, other units of State government and other institutions in the region. DoIT delivers desktop, server and cloud computing services and supports networks, telecommunications, Internet connectivity, administrative and academic systems, security, instructional technology and other information technology services.

Network Services is a department within DoIT that is responsible for the operations, administration, management and support of the campus wired and wireless networks, wide-area networks and certain network-based applications such as unified communications, remote access systems, streaming TV and DNS/DHCP services. The department performs long-range planning, design, procurement, installation and maintenance of a broad range of network services. The department also provides certain cyberinfrastructure support to facilitate faculty research.

Field Services is responsible for project work and the operational management of the campus voice, data, wireless and streaming TV networks. Our work is performed in and around the more than 180 buildings within the contiguous campus framework and approximately 24 off-campus locations where we provide telecommunications and 24×7 incident response along with daily operational and long-term project support.

Compensation:

Starting salary will be based on experience and qualifications. Well qualified applicants can expect to earn between $135,000 - $150,000, with final salary based on experience and qualifications.

Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at (https://hr.wisc.edu/benefits/).
Required Qualifications:

• Experience directing, leading, planning and managing projects (e.g. enterprise-wide, department or team) of varying sizes and scope
  
• Demonstrated experience providing leadership, exercising influence, and building consensus or partnerships in a large, complex, and collaborative enterprise
  
• Experience coordinating and tracking multiple projects or tasks simultaneously, ensuring deliverables are completed on schedule, and stakeholders are informed of progress and risks
  
• Knowledge of data communication network and infrastructure technologies such as routers, switches, fiber optics, or structured copper cabling
  

Preferred Qualifications:

• Previous management experience supervising IT employees such as directing and scheduling personnel, managing performance, hiring/separating activities, or rewarding at least 2 direct reports
  
• Knowledge of or experience with data communication network technologies and infrastructure diagnostic testing hardware/software and troubleshooting techniques to find and fix network connection faults
  
• Proven ability to effectively communicate complex information through written, verbal, and presentation formats to technical and non-technical audiences, achieving stakeholder understanding, alignment, and action on key initiatives
  
• Proven ability to identify, assess, and resolve operational challenges while meeting established timelines and maintaining service levels
  
• Demonstrated experience managing budgets, including planning, forecasting, tracking expenditures, and reporting on financial performance to ensure alignment with approved budget objectives
  
  

Education:

Bachelor's Degree Preferred Minimum

How to Apply:

Click on the "Apply" button to start the application process.

You will be prompted to upload the following documents:

-Resume
-Letter of Qualifications

Applicants should attach a letter of qualifications and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process.

This position requires a valid driver's license, a motor vehicle record that meets UW Risk Management standards, and ability to drive State of Wisconsin owned vehicles.

Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment. University sponsorship is not available for this position. UW-Madison is not an E-Verify employer, therefore F-1 STEM OPT and STEM extensions are not options for work authorization.

DoIT values the importance of and adheres to the highest standards of accessibility to engage and encourage participation from all constituents. Candidates are highly encouraged to submit their application materials in a manner that is digitally accessible. Information that will aid you in ensuring your materials are accessible can be found at https://it.wisc.edu/about/division-of-information-technology/center-for-accessibility-user-experience/#accessible.

Contact Information:

DoIT Human Resources, doit-hr@doit.wisc.edu, 608-263-1790

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.