Finance Service Desk Officer

The role will work within a friendly and professional team to deliver an efficient and effective enquiry management service to staff and students, across the full range of our services.

It will:

• provide a high quality, trusted ‘first line’ service for all staff and students, through email, telephone and ‘Teams’, to support our students and staff in carrying out their financial responsibilities,
• liaise between service users and operational teams within Finance to ensure queries and requests are rapidly and effectively addressed,
• work with services outside of Finance where appropriate eg HR, Division for the Student Experience, to understand the context of an enquiry and signpost users appropriately, and
• provide training and induction to colleagues across the University, as required.

About you

You will have experience in customer support and be a confident communicator who enjoys solving problems.

A dedicated approach to excellent customer service is essential, as are strong interpersonal and analytical skills, with the ability to quickly build rapport and generate effective solutions for a wide range of stakeholders.

About our Division

The Finance Division is led by the Director of Finance who reports directly to the Vice Chancellor. We employ some 80 staff who provide high quality financial and commercial services which support both the day to day running of our schools, services, and the development and delivery of the University’s strategic aims.

Our staff work in partnership with academic, professional service colleagues, and students to understand their priorities and needs. We maintain efficient and effective services, systems, and processes, assist in identifying and exploiting commercial and strategic opportunities, manage financial risk and improve ‘spending power’ through negotiation of favourable commercial terms. We work hard to equip staff across the University with financial capability and confidence to ensure that the University makes the best use of resources for our students and research partners.

Please find further information regarding the division at Finance: University of Sussex.

Why work here

Find out more about our reward and benefits package.

Find out about our equality, diversity and inclusion.

For informal enquiries, please contact Sara Hutson at s.hutson@sussex.ac.uk.