Financial Aid Advisor I

Job Title

Financial Aid Advisor I

Agency

Tarleton State University

Department

Financial Aid Client and Texan Services

Proposed Minimum Salary

$20.03 hourly

Job Location

Stephenville, Texas

Job Type

Staff

Job Description

Tarleton State University, a distinguished Doctoral National Comprehensive University, invites applications for the position of Financial Aid Advisor I in the Office of Financial Aid as part of a vibrant academic community dedicated to excellence in teaching, research, and service, this role offers the opportunity to contribute meaningfully to a university that values innovation, collaboration, and inclusive growth. Join us in advancing knowledge and transforming lives—on campus and beyond.

Tarleton State University continues to grow its impact across Texas, with four distinct campuses located in Stephenville, Fort Worth, RELLIS-Bryan and Waco, along with a robust online community that extends our reach even further.

At the heart of it all is Stephenville, where Tarleton State offers a dynamic environment for faculty and staff. From a lively live music scene and numerous local festivals to rich traditions rooted in the surrounding community, Stephenville provides a vibrant and welcoming atmosphere.

No matter where you're located—on campus or online—you are part of a mission that transforms lives and makes a difference across the state of Texas and beyond.

Duties and Responsibilities

• Counsels students and parents on financial aid information relevant to the individual student situation
• Monitors the office email and responds to student and parent emails requesting financial aid information
• Responds to questions and counseling needs in-person, by phone, virtually, and email means from currently enrolled students, prospective students, and parents
• Conducts outreach for the Office of Financial Aid to assist students with financial aid completion
• Assists prospective and current students with their verification process
• Works at Texan Services as needed when short-staffed per the Assistant Director
• Assists with the intake of verification documents, special circumstance appeals, TASFA applications, and other financial aid documentation
• Assists with the review of Satisfactory Academic Progress Appeals
• Maintains knowledge of federal, state, and institutional policies, procedures, and regulations pertaining to financial aid
• Represents the Office of Financial Aid at events and orientations to assist prospective and current students
• Performs other duties as assigned

Minimum Requirements

Education and Experience:

• Bachelor's degree or an equivalent combination of education and experience

Knowledge, Skills and Abilities

• Ability to meet deadlines and maintain a high level of accuracy, professionalism and a customer service mindset
• Working knowledge of word processing and spreadsheet programs
• Ability to work individually or as a team in a dynamic organization
• Strong interpersonal communication skills
• Must be literate in the English language and able to comprehend, give and follow both written and verbal instructions
• Ability to organize and make decisions
• Ability to work well under pressure
• Ability to use tact, diplomacy and judgment in dealing with all customers
• Ability to multi-task and work cooperatively with others

Preferred Education and Experience

• Bachelor's degree or an equivalent combination of education and experience
• Some experience in financial aid, customer service, or higher education