Financial Aid Advisor

Job Summary

The Advising & Outreach Team within the Office of Student Financial Aid at UW-Madison is seeking a Financial Aid Advisor that enjoys making connections with students, families, and campus partners about financial resources available to them. The ideal candidate will have a passion for meeting diverse audiences and be willing to learn and explain complex federal regulations to broad audiences in a manner easy to understand. As part of the advising team, the incumbent will assist in meeting current and prospective students and families to discuss financial aid options. They will serve as advisor on duty on a weekly rotation assisting our frontline services Team, and lead in responding to emails in a timely manner using CRM. The incumbent will assist in meeting outreach requests in alignment with our mission of increasing accessibility and diversity across campus while serving as a liaison to different campus/community partners.

Key Job Responsibilities

• 5% Unique Responsibility: Serves as liaison to identified schools/colleges and specific student populations
• 10% May hire, train, and supervise student employees
• 50% Serves as point of contact for students and associated individuals about financial aid information and processes
• 5% Unique Responsibility: Demonstrates commitment to the University's mission statement, particularly to be sensitive and responsive to those groups which have been underserved by higher education. Participation in related learning activities is expected
• 5% Unique Responsibility: Contributes to the University mission through service on ad hoc or ongoing committees on or off campus
• 5% Unique Responsibility: Contribute to office policy and procedures updates by regularly attending meetings, webinars, conferences and professional development opportunities on financial wellness and federal financial regulations to stay current with policy changes/updates
• 20% Performs outreach related to financial aid