"Financial Aid Advisor"

Job Description

Nevada State University invites applications for the position of Financial Aid Advisor. The Financial Aid Advisor will oversee the front-line customer service operations of the Office of Financial Aid, ensuring that student inquiries and incoming correspondence are addressed accurately and efficiently. This position advises students on financial aid processes, hires, schedules, and supervises student employees, manages the department's live chat, and is responsible for setting up and maintaining the in-person queuing process and ensuring advising appointments are properly scheduled.

About the institution:

Nevada State University, a four-year Minority Serving public institution with a statewide mission, is dedicated to excellence in teaching and learning and committed to the advancement of a diverse and largely underserved student population. Designated a Hispanic Serving (HSI) and Asian American Native American Pacific Islander Institution (AANAPI), Nevada State is a university where teaching and student support are valued above all else.

Nevada State University continues to grow as an institution of higher education. In Fall 2024, the enrollment surpassed 7,500, with 7,464 undergraduate students and 85 graduate students. A majority of our students are first generation, racial/ethnic minorities, parents, and/or returning students, of which 41% are Hispanic, 13% are Asian/Pacific Islander, 9% are Black/African American, 22% are White, and 6% are multiracial.

We celebrate the storied backgrounds of our campus community. We operate with a shared commitment to represent and serve the diverse population of Nevada and to encourage the exchange of ideas that respects and honors the lived experiences of our students, staff, and faculty. We foster a culture of inclusive excellence so our members can live authentically, fully engage, and flourish. In order to strengthen the university and progress its mission, the university dedicates itself to intentional and ongoing reflection to meeting the evolving needs of Nevada State University, the surrounding communities, and the State of Nevada.

We seek applicants who are passionate about working with this promising student population and collaborating with faculty and staff across departments to make a lasting impact in developing our institution and our community. We encourage you to highlight your background in fostering an inclusive campus culture and supporting the success of students who are historically underrepresented in higher education.

Primary Responsibilities:

• Advise students, parents, and university faculty and staff on financial aid eligibility, application procedures, aid programs, costs, loan repayment, and financial planning.
• Oversee daily student-facing operations, including supervision of student employees at the front desk, monitoring of live chat and chatbot functions, scheduling of virtual and in-person advising meetings, and managing the queuing process for walk-in appointments.
• Ensure timely and accurate handling of inquiries through phone, email, and chat.
• Process a variety of student-submitted documents and forms and assist with related reports as needed.
• Prepare and deliver presentations on financial aid topics for campus groups, high school students, and families at orientations, workshops, and recruitment events.

Required Qualifications:

• Bachelor's degree in higher education, public administration, business, management, finance, information systems, or a related field; or a master's degree in any field.
• Minimum of two (2) years of experience in student financial aid administration or other comparable higher education student services area.
• Demonstrated knowledge of federal and state financial aid regulations, policies, and procedures.
• Strong analytical, organizational, and communication skills.
• Eligibility to work in the United States without sponsorship (Nevada State does not sponsor employment-related visas).

Preferred Qualifications:

• NASFAA Certified Financial Aid Administrator (FAAC®) designation.
• Experience with the PeopleSoft Campus Solutions Financial Aid module.
• Experience developing and delivering financial aid or related presentations.

Salary & Benefits

Budgeted salary for this position is $46,057. Nevada State University offers excellent benefits, including 19.25% retirement match, 24 annual leave days, beginning balance of 30 sick leave days, 12 paid holidays, educational benefits, and three health insurance plans that can be supplemented with flexible spending accounts or health savings accounts.