Financial Aid Advisor

humanities, social sciences, and STEM. The University's curriculum is grounded in the liberal arts and sciences and emphasizes experiential learning. Located only a few miles from Lake Ontario in a quaint 'Village on the Erie Canal,' SUNY Brockport is conveniently situated between the cities of Rochester and Buffalo - the fourth and second largest cities in New York State. Inspiring excellence through growth, engagement, and transformation is our mission. Join the inclusive community of dedicated faculty, staff, and students who together are Building a Better Brockport! SUNY Brockport has a strong commitment to equity, diversity, and inclusion. We are committed to creating a diverse environment and are proud to be an affirmative action equal opportunity employer. We welcome individuality and encourage you to utilize your unique talents and bring your skills as we collaboratively strive to build meaningful lives and vibrant communities. SUMMARY SUNY Brockport is accepting applications for a Financial Aid Advisor position. Reporting to the Associate Director of Financial Aid, the Financial Aid Advisor is responsible for advising students on the availability of financial aid, the various aid programs offered, and related processes on a daily basis. The successful incumbent will also be responsible for the day-to-day verification and processing of student financial aid packages. JOB FUNCTIONS Essential Functions: Student Financial Aid Counseling and Support Services Advises students and parents on the availability of student aid, types of aid programs, processing procedures, and other consumer information related to financial aid. Applies knowledge of the eligibility requirements of all aid programs, program procedures, as well as institutional procedures for aid programs. Assists in developing and maintaining effective written communications for customers, including brochures, flyers, and other informational materials, as requested. Addresses and resolves potential problems and difficulties in processing aid. Financial Aid Analysis and Packaging Performs needs analysis and packaging of student aid. Understands the components that comprise the federal methodology. Verifies that student-provided data is accurate and properly recorded in Banner. Verifies that all documents in a student's file are properly indexed. Requests clarification of discrepant data, as needed, in accordance with Financial Aid Office procedures. Verifies that the financial aid package has been calculated correctly. Explains the financial aid package to students and parents, including the types of aid programs and award amounts. Repackages a financial aid package based upon new information received. Staff and Student Support Provides support to staff and students in the accurate processing, awarding, and coordination of financial aid programs. Provides accurate and timely communication to Financial Aid Office staff and students. Follows accurate processing procedures. Admissions and Retention Activities Supports admissions and retention initiatives related to financial aid, including high school presentations, Open Houses, and other outreach activities as needed. Represents the Financial Aid Office at meetings with high school counselors, parents, and students to explain financial aid opportunities and procedures. Develops and delivers presentations tailored to audiences seeking information about student financial aid programs and services. Counsels on a confidential basis with parents who may have specific or unique concerns in applying for student aid. Maintains ongoing communication with incoming/returning students. Coordinator of Veteran Affairs Support Serves as a certifying official. Serves as a liaison with the Federal Department of Veterans Affairs. Assumes administrative responsibility of the Office of Veteran Affairs. Counsels students who have questions or concerns related to veterans' benefits. Non-Essential Functions: Attends informational meetings, workshops, and other professional development activities. REQUIREMENTS Minimum Qualifications: Bachelor's degree by time of appointment from a college or university accredited by the U.S. Department of Education or an internationally recognized college or university A minimum of one year of experience working in financial aid or a related field Experience working in a customer service environment Demonstrated experience using computer software, databases, and/or student information systems (SIS) Ability to work effectively with students, public, college community and external constituencies, with an appreciation for cultural and group differences Preferred Qualifications: Experience working in a higher education setting Experience working with document imaging systems Multiple years of experience working in a financial aid office ADDITIONAL INFORMATION Work Schedule: 37.5 hours/week: Monday-Friday, 8 am-4 pm. Benefits: This position is benefits eligible. Find out more about benefits at Careers@Brockport . Application Instructions: This position is not eligible for visa sponsorship. Visit jobs.hr.brockport.edu to complete an application including your cover letter that addresses required and preferred qualifications, resume/CV, and contact information for three professional references. Please note, if you have retired from a New York State Public Employee Retirement System (Teachers Retirement System or Employees Retirement System), you may be subject to an earnings limitation. Please familiarize yourself with the rules and regulations when applying for this position. Background Investigation Statement: All applicants are subject to a pre-employment background check. Pre-Employment Drug Testing: Pre-employment drug test and DOT physical may be required for positions requiring a valid Class A or B CDL driver's license with passenger endorsement. Non-Discrimination Statement/Equal Employment Opportunity/Affirmative Action Employer: SUNY Brockport does not discriminate. SUNY Brockport is an Affirmative Action/Equal Opportunity Employer. The University is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law, or treated adversely or retaliated against based upon a protected characteristic. Diversity Statement: SUNY Brockport is committed to creating and maintaining an equitable environment that welcomes, values, and supports individuals and communities who affirm human dignity. The University provides opportunities for engagement, learning, growth, and transformation to foster a diverse, equitable, and inclusive institution. Reasonable Accommodations: SUNY Brockport provides reasonable accommodation to applicants with disabilities, veterans, or wounded warriors where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources or email your request to Tamara Gouger, AVP for Human Resources and ADA Coordinator, at tgouger@brockport.edu . Determinations or requests for reasonable accommodation will be made on a case-by-case basis. SUNY Brockport is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. To apply, please visit https://www.schooljobs.com/careers/brockport/jobs/5500950/financial-aid-advisor je-02bf3ab5ea4741c88e7d54ea7b2a7a8c Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency