"Financial Aid Assistant"

Financial Aid Assistant

Basic Function

Under the direction of an assigned supervisor, provide assistance and information to students applying for financial aid; perform a variety of general clerical duties; maintain lists and statistics related to assigned activities.

Representative Duties

• Provide assistance and information to students applying for financial aid; answer telephones and greet visitors; interpret and explain related rules, policies, procedures and regulations.
• Assist students in the completion of financial aid applications and verification forms; review documentation; determine applicant status; determine eligibility for fee waivers; schedule interview appointments.
• Perform a variety of general clerical duties; compose routine correspondence; maintain filing systems; type and process various lists, forms and cards.
• Compile and maintain a variety of statistical information related to financial aid; prepare statistical reports as required.
• Produce and mail various verification forms and notices to students including award and eligibility letters; update student records in computer utilizing specialized software.
• Communicate with the public, other departments and outside agencies to exchange information; refer to appropriate financial aid staff; provide information on the availability of grants, loans and scholarships.
• Provide work direction and guidance to student workers.
• Attend various workshops and training seminars as assigned.
• Perform related duties as assigned.

Minimum Qualifications

Any combination equivalent to: graduation from high school and two years of general clerical experience.

Salary

Classified Salary Schedule, Range 35.0; 40 hours per week, 12 months per year; $3,233.60 - $4,569.00 monthly (Maximum Entry Level Salary: $3,397.30 monthly).

Knowledge & Abilities

KNOWLEDGE OF:

• Modern office practices, procedures and equipment.
• Telephone techniques and etiquette.
• Statistical record-keeping techniques.
• Operation of a computer, specified software and data entry techniques.
• Correct English usage, grammar, spelling, punctuation and vocabulary.
• Oral and written communication skills.
• Interpersonal skills using tact, patience and courtesy.
• Business letter composition and basic report preparation.

ABILITY TO:

• Learn the financial aid application procedure.
• Maintain accurate and complete files and records.
• Learn and explain the scholarships, grants, loans and awards available through the college and the requirements of these programs.
• Learn, apply and explain laws, rules and regulations related to assigned activities.
• Communicate effectively both orally and in writing.
• Establish and maintain cooperative and effective working relationships with others.
• Perform clerical duties such as filing, typing and duplicating materials.
• Answer telephones and greet the public courteously.
• Complete work with many interruptions.
• Compose correspondence and written materials independently.
• Operate office machines including a computer and specified software.
• Meet schedules and time lines.
• Work confidentially with discretion.