Financial Aid Assistant (FT), CFRN13563SFA

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce.

Primary Duties and Responsibilities:

• Assess student need and provide outstanding customer service to students, parents and the College community.
• Responsible to evaluate and respond appropriately to the level of student need and provide clear and concise dissemination of financial aid information regarding application, processes, community resources and available internet resources.
• Responsible for comprehensive knowledge of Federal and State financial aid program regulations, policies and procedures.
• Advise and counsel students, parents and the general public regarding financial aid issues at the front counter and on the telephone.
• Assist students with completing the online FAFSA application, entrance loan counseling and master promissory note.
• Provide outstanding customer service at the front counter and on the telephone.
• First point of contact for the front counter.
• Responsible for effective communication with students and parents regarding the documents required for verification.
• Identify and analyze unusual problems pertaining to financial aid with emphasis towards problem resolution and student service.
• Understand professional judgment in concert with Federal Policies and Procedures in determining student eligibility.
• Actively participate in the FAFSA nights and other financial aid outreach events across campus.
• Assist students with admission process, myACCESS, payment arrangements and registration and records questions.
• Assist students with the navigation of the College website and Department of Education websites.
• Document student interaction in Colleague, set-up appointments in Outlook as well as other technologies when necessary.
• Contribute to the implementation and assist in the development and modification of operation procedures of the office.
• Other related duties as assigned.

Qualifications:

• Education: High School diploma or GED required. Associate's degree preferred.
• Experience: Two years full-time equivalent customer service experience including experience in a compliance driven field required. Evidence of commitment and sensitivity to students from diverse backgrounds required. Three years experience in higher education with strong customer service background preferred.

Working Conditions:

PC, fax, calculator, copier, laser printer, multi-line telephone and scanner. High traffic office. Greeting the public and answering telephone calls. Must be able to stand for several hours at a time. A lot of walking; some lifting up to 20 lbs. Must not be in default on federal student loans to have authorization to access Federal Student Aid databases (NSLDS, COD, FAAaccess). This position is subject to a background check at the College's expense.

Hybrid Remote Eligible: Yes

Hiring Range:

Starting Salary beginning at $18.83/hourly, based on experience. Competitive starting pay is dependent on education and experience. College of DuPage also offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

College of DuPage is an equal opportunity employer. The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence. We encourage all people across the broad spectrum of those communities we serve to explore and apply for positions at COD for which they believe they are qualified.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.

To apply, visit https://cod.csod.com/ux/ats/careersite/4/home/requisition/2672?c=cod