Financial Aid Assistant

Monitoring records and procedures for compliance with applicable federal and state laws and regulations and NCAA athletics rules.

Providing federal, state, and donor reports and providing general financial aid advising and counseling to current and prospective students and their families.

Due to the national financial aid processing and delivery system, admission decision notification, and timing of orientation/billing, the heavier portions of the work are concentrated during March, April, June, July, and the first two weeks of each semester.

College: College

College/School Information:


University Information:
The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace: Main UNCW Campus

Brief Summary of Work for this Position:
The Financial Aid Assistant is a front-line Customer Service Team member within UNCW's Financial Aid Office. This position assists prospective and current students with general financial aid questions.

Specific responsibilities and expectations of the job include, but are not limited to:

• Answering questions via telephone
• Assisting guests at the front desk
• Providing accurate financial aid and UNCW information to currently enrolled and prospective students
• Transferring/routing calls and guests as appropriate
• Responding to emails from students, parents, colleagues, or others in the community
• Receiving/processing mail (including checks)
• Imaging documents to student's files
• Providing support to management as required.

Minimum Education and Experience Requirements:
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Preferred Education, Knowledge, Skills & Experience:

• Higher Education experience, preferably in financial aid
• Customer service experience with a focus on phone support
• Proficient with word processing/typing
• Proficient with MS Office (Word, Excel, Outlook)
• Ability to learn and utilize computer systems and software programs

Required Certifications or Licensures:

N/A

FTE: 1.0 FTE (40 hours per week)
Months Per Year: 12 Months
Work Days: Monday - Friday, limited overtime
Work Hours: 8:00 am – 5:00 pm
Type of Position: Permanent
Anticipated Ending Date if Time-Limited:
Position Number: S02896
Job Posting Date: 08/13/2026
Posting Close Date: 08/27/2026
Number of Openings: Single Incumbent

Special Notes to Applicants:
PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the 'Work History' section before you apply for this position. Applications must be submitted through the online application system to be considered.

This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Eligibility for Employment:
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

To apply, visit https://apptrkr.com/9762080"">https://jobs.uncw.edu/postings/40489

UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.


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