Summary

Louisiana State University Shreveport seeks an enthusiastic, student-centered, and detail-oriented professional to serve as Financial Aid Coordinator. This position plays a critical role in supporting the student experience by providing high-quality customer service and accurate guidance related to federal, state, and institutional financial aid programs. The Financial Aid Coordinator works in a fast-paced, high-volume environment serving a diverse population of online and on-campus students. The ideal candidate will be committed to student success, demonstrate strong communication and organizational skills, and thrive in a collaborative team setting. This is a full-time, unclassified, administrative position reporting to the Associate Director of Financial Aid.

Required Qualifications

• Bachelor’s degree
• Strong written and verbal communication skills
• Proficiency with Microsoft Office Suite
• Acute attention to detail and strong organizational skills
• Commitment to providing excellent customer service
• Ability to work independently and collaboratively in a team environment

Preferred Qualifications

• Previous experience working in a Financial Aid Office or higher education setting

Position Duties

• Provide quality customer service to prospective, current, and former students, as well as parents, through in-person, phone, and electronic communication.
• Counsel students and parents regarding federal financial aid eligibility and assist with the completion of financial aid applications.
• Request, review, and collect documentation required to complete federal financial aid files.
• Serve as front counter coordinator by answering office telephones and assisting walk-in traffic.
• Maintain current knowledge of all federal, state, and institutional financial aid programs and regulations.
• Participate in student recruitment and retention activities, including providing financial aid presentations and outreach when requested.
• Assist with general office operations and perform other administrative duties as assigned.

Core Competencies

• Communication: Ability to clearly explain complex financial aid information to diverse audiences.
• Collaboration: Ability to work effectively as part of a team in a fast-paced environment.
• Service to Customer: Commitment to providing positive, supportive experiences for students and families.
• Attention to Detail: Ability to ensure accuracy and compliance with financial aid regulations.
• Problem-Solving: Ability to identify issues and contribute to effective solutions.