Financial Aid Coordinator, Systems Support

of Financial Aid is looking for a detail-oriented systems professional who finds satisfaction in making complex processes run smoothly — and in knowing that the work directly shapes students' ability to afford a Lehigh education. Position Number: S89880 This position is a Grade: 7 - 37.5 with an approximate salary range of $37,190-$44,640 and is subject to change based on experience, skills and qualifications. What You'll Own Administer and maintain financial aid information systems, ensuring ongoing data integrity and regulatory compliance Coordinate day-to-day operational financial aid processes across the full aid lifecycle, from packaging through disbursement Serve as the functional subject-matter resource for financial aid systems, supporting staff across Financial Aid and Admissions Troubleshoot system issues, escalating and resolving problems in a timely and documented manner Identify, analyze, and support the implementation of business process improvements that increase efficiency and accuracy Monitor compliance with institutional, state, and federal financial aid regulations and reporting requirements Develop and maintain procedural documentation for systems processes and operational workflows Collaborate with IT, the Registrar, and Enrollment Management on system updates, testing, and integrations Assist in the preparation and submission of federal and state financial aid reports and audits Provide training and ongoing support to Financial Aid staff on systems functionality and updated processes What You Bring High School Diploma or GED Three to five years of work related experience Experience administering student information or financial aid systems — Ellucian Banner or a comparable platform strongly preferred Strong data accuracy habits and comfort managing high volumes of detail under deadline Effective communication skills across technical and administrative audiences Why Lehigh Lehigh is a private research university genuinely committed to student success — and to the staff who make it possible. Full-time employees enjoy generous tuition benefits for themselves and eligible family members, comprehensive health coverage, strong retirement contributions, and a campus culture that respects work-life balance. You'll join a collaborative, process-minded team actively investing in systems modernization, where your contributions will be visible and valued. Lehigh University is an equal opportunity employer and does not discriminate. We are committed to a culturally and intellectually diverse community and we seek qualified candidates to contribute to the university's mission. Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist . Special Considerations The duties of this position may allow the employee to work partially remote as deemed appropriate by their supervisor. Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position. Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed. Advertised: September 15, 2026 Eastern Daylight Time Applications close: Open until filled Organization Founded in 1865, Lehigh University is a premier coeducational, nondenominational, private residential research university that offers a distinctive academic environment for undergraduate and graduate students from across the globe. Lehigh University's annual report from 2013 provides an overview of the intellectual activity across campus as well as a financial report. It is posted on our website at http://www.lehigh.edu/annualreport/ . Lehigh offers more than 90 undergraduate programs and majors featuring more than 2,000 courses in four colleges: The College of Arts and Sciences, The College of Business and Economics, The College of Education and The P.C. Rossin College of Engineering and Applied Science. Lehigh confers a total of 12 degrees at the undergraduate and advanced degree level. We have 482 full-time tenured and tenure-track faculty and approximately 200 adjunct faculty and lecturers and 10 full-time visiting faculty. With approximately 4700 undergraduate and 2,000 graduate students, a small student-to-faculty ratio allows students to work closely with professors. About 69% of all full-time faculty are tenured, and 99% of full-time tenure-track faculty hold a doctorate degree or the highest degree in their field. We have 1,215 staff members supporting the academic, research and administrative functions. Located in Pennsylvania's scenic Lehigh Valley, the campus is in close proximity to both New York City and Philadelphia. Lehigh is situated on over 2,300 acres on four campuses. The Asa Packer Campus, Mountaintop Campus, and Murray H. Goodman Campus are contiguous and feature more than 153 buildings with 4.3 million -plus square feet of classroom, laboratory, office and living space. The campus also has 180 acres of playing fields and half of the campus is preserved as open space. Company info Website: http://www.lehigh.edu/ Telephone: 610.758.3165 Location: 27 Memorial Drive West, Bethlehem, PA 18015, United States