Financial Aid Counselor

Duties & Responsibilities:

• Assist with the administration of federal and state aid programs Award and adjust financial aid in accordance with federal regulations and institutional policy.
• Provide accurate and confidential financial aid counseling and guidance to students, prospective students, and parents.
• Review federal tax transcripts and other confidential financial documents to determine financial need and eligibility for federal, state, and institutional programs.
• Perform federal verification, resolve conflicting information, exercise professional judgment, and review appeals
• Review students' Satisfactory Academic Progress and perform degree audits in accordance with federal regulations and institutional policy.
• Demonstrated knowledge of Title IV
• Must have strong customer service skills and be able to work effectively in a culturally diverse environment.
• Provide flexible, responsive, and high-quality service to students, the community, and staff, while maintaining a high degree of confidentiality.
• Participate in new student orientations, open houses, financial aid nights, and other related events both on and off-campus.
• Work actively with other areas of the college to ensure a spirit of college-wide collaboration, collegiality, civility, and teamwork.
• Serves as liaison for office functions, programs, and services, internal and external to the University; attends open houses and orientations; manages Incoming calls, e-mail messages, and follow-up procedures applicable to assigned student groups.