Financial Aid Counselor

Job Details

Job no: 494958

Work Type: Staff Full-Time

Locations: Baton Rouge, LA

Categories: Financial Aid

College: BRCC

Department: Academic & Student Affairs

Sub department: Financial Aid

Duties and Responsibilities

60% of Time the Financial Aid Counselor must:

• Advise and counsel students and families on the financial aid process, unique circumstances for individual applicants, and options for funding a college education via incoming telephone calls, letters, and emails.
• Evaluate and review financial aid awards, process documents, respond to student requests.
• Make independent adjustments to a student’s financial aid profile within federal and state regulations and the use of professional judgment.
• Maintains current knowledge of federal and state aid regulations as they relate to assigned duties as well as institutional goals and objectives regarding financial aid.
• Interprets and modifies financial aid packages consisting of private, institutional, state and federal funds.
• Cross-trains with other staff as backup.
• Rotates with other personnel to handle “on demand/walk-in” student aid advising.
• Participates in college night and community events to present financial aid information.

35% Determined by department needs

5% Other duties as assigned

Required Education

Bachelor's Degree in Business Administration, Education, Computer Science, Social Science or related field

Required Experience

Must possess a strong customer service orientation and excellent organizational, written and oral communication skills. Ability to work individually as well as part of a team. Knowledge and experience in using a large database system. Demonstrated ability to process and maintain information that is often ambiguous and highly confidential. Must understand and adhere to procedural and confidentiality requirements.

Required Knowledge, Skills and Abilities

Promotes a positive image of the Financial Aid Office by making group presentations which explain both the various financial aid programs and associated application processes. Ensures student and parent awareness of the various financial aid sources during counseling sessions by providing information to them and answering their questions regarding financial aid sources.

Preferred Experience

Previous experience in a financial aid office or postsecondary institution preferred. Performing daily FA processes using Banner 9. Familiar with federal, state, and Institutional programs and the requirements for administering each program.

Preferred Knowledge, Skills and Abilities

Working knowledge of federal financial aid programs and supporting regulations. Working knowledge of Title IV program fund regulations. Working knowledge of U.S. Department of Education rules and regulations.

Benefits

As a member of the Louisiana Community and Technical College System, BRCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.