"Financial Aid Counselor - Customer Relations"

Job Description

Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level degree programs.

To learn more about Georgia Southern's Vision, Mission and Values please click here.

Location

Statesboro Campus - Statesboro, GA

Department Information

Office of Financial Aid

Job Summary

Counsel students and parents on financial aid programs, eligibility requirements, and application processes.

Responsibilities

• Provide financial aid counseling/assistance for students and parents throughout the students' academic careers at Georgia Southern
• Assist with FAFSA issues, budgeting financial aid refunds, tax information and requirements, student loan availability and application processes
• Evaluate student financial aid requests and make award adjustments and recalculations on less complex financial aid issues
• Represent financial aid at University events related to enrollment management
• Perform outreach to students to prompt them to complete missing financial aid information
• Work with campus departments to ensure program efficiency for students
• Maintain knowledge of federal/state regulations governing financial aid

Required Qualifications

Educational Requirements

• Bachelor's degree

Required Experience

• Two (2) or more years of related work experience

Proposed Salary

$21.75 per hour. This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

Abilities

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Ability to maintain confidentiality and secure information sensitive in nature

Knowledge

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

Skills

• Effective communication (verbal and written), organizational and human relations skills
• Demonstrated commitment to customer service-centered work ethic skills

Apply Before Date

September 2, 2025. Application review may begin on August 18, 2025.