"Financial Aid Counselor II"

Financial Aid Counselor II

Salary: $48,845.00 - $57,464.00 Annually

Job Type: FT Exempt Salaried Staff

Job Number: FY2605211

Closing: 11/23/2025 11:59 PM Mountain

Location: 800 W University Parkway, Orem

Division: VP Student Affairs

Position Announcement

At Utah Valley University, you'll have the opportunity to make a meaningful impact by helping students access the financial resources they need to reach their educational goals. In this role within the Financial Aid and Scholarships Office, you will provide leadership and program management across a variety of federal, state, institutional, and private aid programs-ensuring compliance, accuracy, and quality service. You'll oversee programs such as Federal Pell Grants, Direct Loans, Work Study, and scholarships while assisting students and families in understanding and completing the financial aid process.

This position combines analytical expertise with student-focused service, allowing you to apply your knowledge of federal regulations and financial aid operations in a collaborative, results-driven environment. By joining UVU, you'll support the university's commitment to excellence and its mission of helping students succeed through responsible stewardship and dedicated service.

Summary of Responsibilities

• Works with a team of Counselor II's processing and updating student accounts in regard to Return of Title IV Funds and overseeing federal and other financial aid programs, such as Direct Loans, Work Study, Pell Grant, Private Education Loans, Gainful Employment and various State, Institutional and third-party scholarship and grant programs.
• Daily processing of reports and peripheral documentation pertaining to federal aid eligibility and awarding. Contacts federal agencies to resolve student aid discrepancies.
• Advise students and parents in person, email, service tickets, and over the phone concerning federal, state, and institutional financial aid.
• Develops training programs and informs and/or trains campus departments on federal, state, and institutional funding requirements.
• Assists in the development of training manuals. Continued education through state, regional, and federal trainings. Performs regular area internal audits.
• Assists co-workers when needed to ensure the successful operation of the department. Perform other duties as assigned.

Qualifications / Licenses / Certifications

Graduation from an accredited institution with a bachelor's degree plus three to five years of related experience, including two years of supervisory experience OR an equivalent combination of education and/or experience related to the Summary of Duties totaling at least seven years.

Knowledge / Skills / Abilities

Knowledge

• Knowledge of federal regulations pertaining to financial aid and scholarships including need analysis, eligibility assessment, verification, packaging strategies, loan awarding, default prevention, Federal Work Study, Return of Title IV, and evaluation of academic progress.
• Knowledge of financial aid institutional policies and procedures.
• Knowledge of computerized financial aid systems, preferably Banner.
• Knowledge of computer applications such as word processing, spreadsheets, database, power point, internet tools, email systems, and other general computer skills.

Skills

• High technical aptitude and skill in problem solving, technical troubleshooting, decision-making, and prioritizing.
• Effectively uses interpersonal skills and communications skills, including tact, diplomacy, understanding, compassion and valuing all contributions, while maintaining adherence to policies.
• Effectively using organizational and planning skills, with acute attention to detail, exacting accuracy, and follow-through.

Abilities

• Ability to work effectively with individuals from all different backgrounds.
• Ability to analyze and solve problems in an effective and professional manner.
• Shows initiative and has ability to effectively prioritize tasks to meet deadlines.
• Ability to learn quickly.
• Ability to effectively provide knowledge, and expertise to students, parents, and staff.
• Experience working in a team-oriented, collaborative environment.
• Ability to gain and maintain access to federal student aid databases.
• Ability to maintain confidentiality pertaining to all student records in compliance with federal and state regulations (i.e., FERPA, GRAMA, etc.)
• Ability to effectively create, compose, and edit written materials.

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

To apply, please visit https://www.schooljobs.com/careers/uvu/jobs/5142316/financial-aid-counselor-ii