Job Summary

The Financial Aid Counselor, under the direction of the Director of Financial Aid, is responsible for interpreting federal, state, and institutional financial assistance rules, policies and procedures. The counselor will conduct a wide range of activities necessary for insuring that students meet all eligibility requirements for awarding all federal, state, and institutional aid.

Essential Duties and Responsibilities:

• Review eligibility of student aid applicants and conduct application verification
• Award financial aid to eligible students, per federal, state and institutional guidelines
• Provide quality customer service to students, their parents, and university personnel
• Communicate with students and parents in person, by telephone and email
• Generate award letters and other correspondence
• Assist in the university’s recruitment and retention efforts through campus outreach, high school visitation, college fairs and alumni activities
• Serve as a liaison between financial aid and other campus offices regarding financial aid administration and processing
• Promote a positive image of the Financial Aid Office by making group presentations which explains both the various financial aid programs and associated application processes
• Assists in the preparation of required statistical reports by collecting data and keeping accurate records on programs administered by the Financial Aid Office and by designing and revising forms as appropriate
• Default Management Reconciliation
• Other duties as assigned by the Director

Required Knowledge, Skills and Abilities:

• Strong oral and written communication skills
• Proficiency in Microsoft excel, word processing and other computer related skills
• High level of customer service skills and interpersonal skills
• Ability to multi-task in fast paced situations
• High level of accuracy and attention to detail
• Proficiency in using the BANNER System, a plus
• A minimum of 3 years of financial aid administration experience required