Financial Aid Counselor

Job Details

Shenandoah University’s Office of Financial Aid is accepting applications for a Financial Aid Counselor. This is a full-time benefited position located on our main campus in Winchester, Virginia.

The Financial Aid Counselor reports to the Assistant Vice President of Student Financial Services and provides comprehensive financial aid counseling to students and families via phone, email, virtual appointments, and in-person interactions. This role is responsible for reviewing and processing financial aid applications, determining eligibility, and ensuring compliance with federal, state, and institutional regulations.

The Counselor works collaboratively with Admissions, Student Accounts, and the Hornet Central to support prospective and current students, delivering accurate guidance and a high level of customer service throughout the financial aid process.

Essential Duties and Responsibilities

• Counsel students and families on financial aid processes, eligibility, and funding options, including federal, state, institutional, and private resources
• Review and process ISIRs, verification documentation, and other required materials to determine aid eligibility
• Perform need analysis and package financial aid in accordance with applicable regulations and institutional policies
• Administer federal and state aid programs, including Federal Pell Grants and the Virginia Tuition Assistance Grant (VTAG)
• Calculate Return to Title IV (R2T4) and institutional fund adjustments for students who withdraw or change enrollment status
• Communicate the impact of enrollment changes on financial aid awards and student billing in coordination with Student Accounts
• Monitor and review submitted documentation to ensure completeness and compliance; follow up with students as needed
• Interpret and apply federal regulations, tax law guidance, state program rules, and institutional policies
• Participate in professional development and remain current on regulatory updates (e.g., NASFAA, federal guidance)
• Contribute to outreach efforts, including on- and off-campus events
• Maintain accurate records and utilize financial aid systems (e.g., Ellucian) and reporting tools (Excel, Word, Google Workspace)
• Assist in developing and maintaining policies and procedures
• Collaborate with campus partners, including Advancement, on administration of institutional and endowed funds
• Participate in team discussions regarding special circumstances and professional judgment decisions
• Occasional travel for training or conferences may be required
• Maintain regular, reliable on-site attendance

Required Skills

Knowledge, Skills, and Abilities

• Bachelor’s degree required; experience in financial aid, student services, or a related field preferred. Strong interpersonal skills with the ability to communicate complex information clearly and compassionately
• Excellent organizational, analytical, and problem-solving abilities
• Knowledge of Title IV regulations and financial aid processes preferred
• Ability to interpret and apply complex regulations with attention to detail and accuracy.
• Strong written and verbal communication skills with the ability to explain detailed financial information clearly and compassionately to individuals and to groups
• Ability to work both independently and collaboratively in a team environment
• Commitment to providing equitable service to a diverse student population
• Ability to manage multiple priorities in a fast-paced, high-volume environment, particularly during peak seasons
• Demonstrated professionalism and discretion

How to Apply:

The complete application will include a cover letter, resume, and contact information for three professional references. Applications will be reviewed immediately and will continue until a qualified candidate is selected.

Note: A pre-employment background check will be required, and a satisfactory driving record may be required as a condition of hire.

Authorized to work in the United States is a pre-condition of employment. At this time, Shenandoah University is not in a position to sponsor international visas.

Shenandoah University values individuals and communities' unique and diverse perspectives locally and globally. It seeks to foster mutual understanding in an inviting community where individuals are welcome and respected. The university does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, ethnic or national origin, age, physical or mental disability, genetic information, veteran’s status, or on any other basis protected under applicable law.