Description
Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.
Employees at this level serve as the initial contact for institutional financial aid inquiries. They counsel, advise, and direct inquiries for applicants and recipients of student financial aid. They work under the general supervision of a designated supervisor.
Examples of Duties
Counsels and advises on financial aid programs, processes, requirements, policies and procedures;
directs correspondences and/or individuals to university-wide resources as appropriate (billing, scholarship, student employment, housing, etc.);
ensures that financial aid support and information are being disseminated to prospective, incoming, and current students;
assists in reviewing all forms received and preparing necessary forms including assisting with the completion of the online financial aid application process;
interviews prospective, incoming, and current students regarding the need for and participation in student financial aid programs;
assists in or individually determines an applicant's basic eligibility for financial aid programs;
assists in the evaluation process for appeals;
identifies complex personal situations and suggests a further review by the Financial Aid department as appropriate (i.e. Income Appeal/computer purchase/cost of attendance appeal/satisfactory academic progress appeal);
assists with entering, updating, and processing award notifications;
performs administrative duties such as maintaining student accounts and/or records, receiving and forwarding correspondence, preparing and distributing forms, compiling data, etc;
assists with personnel functions such as training, supervising, and/or developing staff/student worker schedules, and assignments as needed;
participates in advisory committees and workshops;
represents the department at on and off-campus events;
performs assigned tasks in a high-volume call center involving intake processing which may include answering a high-volume of phone calls and email inquiries from students and parents;
performs other related duties as assigned.
Qualifications
Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.
Employees at this level serve as the initial contact for institutional financial aid inquiries. They counsel, advise, and direct inquiries for applicants and recipients of student financial aid. They work under the general supervision of a designated supervisor.
Examples of Duties
Counsels and advises on financial aid programs, processes, requirements, policies and procedures;
directs correspondences and/or individuals to university-wide resources as appropriate (billing, scholarship, student employment, housing, etc.);
ensures that financial aid support and information are being disseminated to prospective, incoming, and current students;
assists in reviewing all forms received and preparing necessary forms including assisting with the completion of the online financial aid application process;
interviews prospective, incoming, and current students regarding the need for and participation in student financial aid programs;
assists in or individually determines an applicant's basic eligibility for financial aid programs;
assists in the evaluation process for appeals;
identifies complex personal situations and suggests a further review by the Financial Aid department as appropriate (i.e. Income Appeal/computer purchase/cost of attendance appeal/satisfactory academic progress appeal);
assists with entering, updating, and processing award notifications;
performs administrative duties such as maintaining student accounts and/or records, receiving and forwarding correspondence, preparing and distributing forms, compiling data, etc;
assists with personnel functions such as training, supervising, and/or developing staff/student worker schedules, and assignments as needed;
participates in advisory committees and workshops;
represents the department at on and off-campus events;
performs assigned tasks in a high-volume call center involving intake processing which may include answering a high-volume of phone calls and email inquiries from students and parents;
performs other related duties as assigned.
Qualifications
- Any one or combination totaling two (2) years (24 months) from
the categories below:
- College coursework in any discipline, as measured by the
following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- College coursework in any discipline, as measured by the
following conversion table or its proportional equivalent:
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