Position Description
The Financial Aid Representative, reporting to the Director of Financial Aid, is the primary point of contact with the Financial Aid Office for all students whether in person, via telephone, email, or postal mail. The Financial Aid Representative is responsible for answering telephones, greeting students/families, directing calls or students to appropriate parties for assistance if necessary, explaining and applying Federal, State, and University policies, and troubleshooting problems with the student applications and the aid process. The Financial Aid Representative also oversees the daily processing of all documents submitted to the office through a digital imaging system, distributes published material to students upon request, and opens and distributes incoming mail and voicemail to the appropriate parties.
Position Responsibilities
The Financial Aid Representative, reporting to the Director of Financial Aid, is the primary point of contact with the Financial Aid Office for all students whether in person, via telephone, email, or postal mail. The Financial Aid Representative is responsible for answering telephones, greeting students/families, directing calls or students to appropriate parties for assistance if necessary, explaining and applying Federal, State, and University policies, and troubleshooting problems with the student applications and the aid process. The Financial Aid Representative also oversees the daily processing of all documents submitted to the office through a digital imaging system, distributes published material to students upon request, and opens and distributes incoming mail and voicemail to the appropriate parties.
Position Responsibilities
- Provide all front office services and assistance to student customers.
- Manage the flow of all documents received and ensure that these documents are accurately scanned into the digital imaging system promptly. Ensures original documents are secured in the document-holding area.