Associate degree preferred
Criteria
CRITERIA : The following criteria, which are not the sole
criteria used in the final hiring decision, will be used to review
the applications of those persons who meet the stated minimum
qualifications and to select those qualified applicants who will be
interviewed. Other information and observations made during the
interview process may be considered in the selection process.
A
Resume/CV and cover letter are required with the application.
Please ensure that your documents address the criteria listed below
for this position.
ESSENTIAL DUTIES
- Serve as the first point of interaction for students and
parents entering the Student Financial Aid Office, supporting an
average of over 800 visitors per month.
- Provide accurate and compliant financial aid information
related to applications, eligibility, documentation requirements,
and office procedures in accordance with federal and state
regulations.
- Review and assessing incoming financial aid documents for
accuracy, completeness, and compliance for more than 15,000
applicants annually.
- Interpret student financial aid records within the Colleague
system to address questions, identify discrepancies, and resolve
routine issues prior to escalation.
- Assist students with completion of the FAFSA and other required
financial aid applications using web-based platforms.
- Complete, certify, and process third-party verification forms,
including consortium agreements and Department of Rehabilitation
Services forms, etc
- Retrieve, document, and respond to student inquiries received
via phone, email, and other communication channels.
- Perform document imaging, indexing, and posting within the
Colleague database in accordance with records management and
compliance standards.
- Maintain adequate supplies of applications, brochures, and
informational materials in public service areas.
- Support institutional initiatives by participating in call
campaigns related to registration and enrollment efforts.
- Assist with undeliverable funds reports and related follow-up
actions.
- Support and participate in financial aid workshops and outreach
activities.
- Deliver consistent, high-quality customer service while
maintaining confidentiality and compliance with FERPA and financial
aid regulations.
- Perform related duties as required to support office operations
and student success.
KNOWLEDGE, SKILLS AND ABILITIES
- Working knowledge of federal Title IV, state, and institutional
financial aid regulations, or the ability to acquire this knowledge
through training.
- Proficiency in the use of automated systems and databases,
including Colleague or comparable financial aid management
systems.
- Strong analytical and organizational skills with the ability to
review, interpret, and process detailed financial information
accurately.
- Proficiency in Microsoft Office and related software
applications.
- Ability to work independently while exercising sound judgment,
as well as collaboratively within a team environment.
- Strong customer service, communication, and problem-solving
skills.
- Ability to manage a high-volume workload while maintaining
accuracy and compliance.
Job Requirements
PHYSICAL REQUIREMENTS
Must have the use of sensory skills in order to effectively
communicate and interact with other employees and the public
through the use of the telephone and personal contact as normally
defined by the ability to see, read, talk, hear, handle or feel
objects and controls. Physical capability to effectively use and
operate various items of office related equipment, such as, but not
limited to, a personal computer, calculator, copier, and fax
machine. No significant climbing, stooping, kneeling, crouching,
reaching, standing, walking, pushing, pulling, lifting, grasping
and repetitive motions
OTHER REQUIREMENTS
- Ability to communicate effectively in spoken and written
standard English.
- As required by the 1986 Immigration Act, be prepared to present
acceptable documentation showing your identity and that you are a
U.S. citizen or an alien who is authorized to work.
- A background investigation will be conducted prior to the offer
of employment. A signed authorization for the release of personal
information will be required if selected for an interview.
ACCOMMODATIONS
To perform this job successfully, an individual must be able to
satisfactorily perform each essential job duty. Prince George’s
Community College provides reasonable accommodations when requested
by a qualified applicant or employee with a disability, unless such
accommodation would cause an undue hardship. Accommodation
determinations are made on a case-by-case basis. If reasonable
accommodation is needed, please contact the ECT department
Is Background Check Required?
Yes
Is the incumbent responsible for working with minor children or
directly engaging with minor children on campus?
Yes
Posting Detail Information
Posting Number
PGCC230711/12
Open Date
02/10/2026
Close Date
Open Until Filled
Yes
Background Check Statement
Prince George’s Community College is committed to providing a safe
campus community. PGCC conducts background investigations for
applicants being considered for employment. Background
investigations include reference checks, a criminal history record
check, education verification, and when appropriate, a financial
(credit) report or driving history check.
Special Instructions to Applicants
- This position offers a comprehensive benefits package,
including paid time off, paid holidays, retirement plans, and
health and welfare coverage.
- This position is eligible for overtime and shift
differential pay
Application Status: you will receive an email acknowledging
receipt of your application, upon which time no further
communication occurs unless selected for an interview or the
position is filled. If recommended for hire, communication is
immediately sent to your references listed on your application.
Also, you will receive an email notification from HireRight
requesting you to submit authorization to complete a background
investigation.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Which of the following best describes the highest level of
education you have completed?
- Master's Degree or higher from an accredited
college/university
- Bachelor's Degree from an accredited college/university
- Associate's Degree from an accredited college/university
- One to two years of college credit (30 credit hours is
equivalent to one year)
- Less than 30 credits from an accredited college/university
- High School Diploma or GED
- None of the above
- * Do you have three years of customer service experience
working with a diverse population required, preferably in a
community college or higher education setting?
- * What are your salary expectations for this position? Please
provide a range, if available.
(Open Ended Question)
- * Do you now or in the future require visa sponsorship to
continue working in the United States? As required by the 1986
Immigration Act, candidates must present acceptable documentation
showing that they are a U.S. Citizen or a resident authorized to
work in the U.S.
- * How did you hear about this employment opportunity?
- HERC
- HigherEd Jobs
- Hispanic Outlook
- Indeed
- Personal Referral
- PGCC Website
- Social Media (LinkedIn, Twitter, Facebook)
- The Chronicle of Higher Ed
- The Washington Post
- Other: Please indicate below
- Educause
- How did you hear about this employment opportunity? If you
selected 'Other' please indicate source:
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter
- Transcripts
