"Financial Aid Systems Project Manager"

The Financial Aid Systems Project Manager for the Office of Financial Aid and Scholarships and The Call Center (OFASCC) works closely with the Associate Director of OFASCC Systems to monitor financial aid business processes and system projects on a functional level. The Project Manager will support with connecting system processes related to the tracking, budgeting, scheduling, and packaging of student financial aid to the processing work of staff members. The Project Manager assists with the distribution and updating of processing lists used by team members throughout OFASCC. The Project Manager will also review the student accounts identified in these lists in support of the efforts of the OFASCC Operations team. This position will support the work of the systems team, by coordinating internal project management processes between the team and tracking the ongoing status of completion. The Project Manager will also work with the systems team to create resources to provide to the operations unit to equip them to understand system set-ups and processes. The position will also serve a crucial role in addressing the functional team's needs in preparing for success within the upcoming student information system transition and serves in support of essential functions of the university, working closely with strategic enrollment management initiatives by administering and cataloging procedures and policies related to Financial Aid Systems business processes for delivering aid to students.

This Financial Aid Systems Project Manager is part of the OFASCC Systems Unit which is responsible for maintaining and implementing the student information system, reporting platform, and external systems used to process and deliver student financial aid for the institution. The incumbent works within the OFASCC and all duties require monitoring and current knowledge of State and Federal regulations and office policies and procedures in order to assure accurate and efficient release of information and program compliance.

The incumbent is responsible for the support of OFASCC System processes, which are at the core of running an efficient and compliant financial aid office. This position reports to the Associate Director of Financial Aid Systems.

The Financial Aid Systems Project Manager is a temporary position with funding up until March 2028.

Duties/Responsibilities

• 60% - Consultation and Project Management: Develop and maintain a strong working knowledge of MSU Denver's Student Information Systems (SIS) as it impacts the processing of student accounts and financial aid, including system automation, integrations, and the major seasonal procedures. Develop and maintain a strong working knowledge of communication utilities as well as US Department of Education utilities such as EDE Express, CPS, Common Origination and Disbursement system, and the National Student Loan Data System as they impact the import and export of student financial aid information. Serve as a liaison for the OFASCC Systems to the Operations and Compliance teams in order to identify system or business process concerns, consult on possible resolutions, and track progress of outstanding efforts for system enhancements. Manage the System Team's ticketing system to track the progress and completion of outstanding requests. Support the seasonal initiatives set by the Director and Associate Director of Systems, by auditing the team's adherence to the department's master calendar. Attend regular meetings with office partners to acquire feedback on their current experience using the SIS or the upcoming system transition, and to report on the status and progress of outstanding system requests. Identify areas of knowledge needed by the processing team stakeholders and help to develop training resources concerning how staff interfaces with the current and new system. Distribute weekly updates to the team, to keep them up to date on recent issues and enhancements being worked on by the systems team. Assist in the production of communications between the systems team and the rest of the office, focused on clarifying the technical nature of the system's work to the team. Catalog staff needs for effectively transitioning to the new student information system, and document required knowledge transfer steps.
• 30% - Database Development, reporting, and maintenance: Work with OFASCC system team leadership to monitor, track and address issues with data files, communications, process scheduling, and review lists. Processing and reviewing an assigned set of system generated lists. Provide seasonal assistance to the OFASCC Systems Analyst in tasks involving the importing, exporting, and storage of financial aid records. Work alongside systems team to troubleshoot outstanding system issues and brainstorm solutions. Collaborating with the OFASCC Systems team to research system or processing issues through resources such as IFAP listservs, Ellucian communities, NASFAA news, etc.
• 10% - Other duties, Outreach and Training: Updates and trains internal staff as subject matter expert in the coordinator's areas of responsibility as well as general compliance-related training. Develops and maintains policies and procedures on principal job duties. Support and engage in Anti-Racism efforts pursued by the Enrollment Management Division.

Required Qualifications: Bachelor's degree or 3 years' experience working in at a college or university. 2 years of experience in higher education administration. Demonstrated experience in administrative tasks. Experience using a student information database. Experience using Microsoft office Suite.

Preferred Qualifications: A Master's degree in education, business, marketing or closely related field. Experience using Banner Financial Aid Software or Workday ERP. Bilingual language (Spanish/English). 2 years of experience in the field of financial aid in a university or college. Demonstrated experience with project management or office administration. If fluent in another language, employees may be asked to counsel students/parents in that language.

Work Hours: Full-time, 40 hours per week, Exempt. Monday - Friday, 8:00am - 5:00pm. Evenings and Weekends: Rarely (Special Events only). Hybrid schedule (on-campus and remote) available for this position. Travel: Rarely.

Salary for Announcement: We anticipate the qualified candidate to be placed between $49,900 - $60,000. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

Instructions to Apply: For full consideration, please submit the following documents: Resume, Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position. 3 professional references will be required of the finalist. One reference must be a prior supervisor. This position will remain open until filled. Please apply by August 21, 2025 for full consideration. Official transcripts will be required of the candidate selected for hire.