Financial Aid Technician
Job No: 561674
Work Type: Staff
Location: Southern California: Long Beach
Categories: Bargaining Unit: Unit 4 - APC - Academic
Professionals of California, Job Search Category/Discipline:
Administrative, Appointment Type: Temporary, Time Basis: Full
Time
Join the vibrant community at California State University, Long
Beach (CSULB)!
Located just three miles from the Pacific Ocean, CSULB offers an
inspiring workplace and an exceptional Southern California
lifestyle. Our 322-acre campus-one of the largest in the CSU
system-serves more than 42,000 students and is known for its
commitment to student success, innovation, and impactful academic
and research initiatives.
As a member of the CSULB community, you'll experience a dynamic
environment filled with cultural landmarks, collaborative energy,
and opportunities to make a meaningful difference.
Work-life balance thrives here. Long Beach blends coastal
relaxation with urban vibrancy, offering miles of beaches,
year-round sunshine, a thriving arts and food scene, and convenient
access to both Los Angeles and Orange County. It's an ideal place
to grow your career while enjoying everything Southern California
has to offer.
Join the California State University (CSU) and explore career
opportunities that advance student success and strengthen
California's future-offering competitive compensation,
comprehensive benefits, and professional growth.
Job Summary
The Financial Aid Technician performs a variety of complex and
technical duties involved in providing financial assistance for
students, including the verification of eligibility and the
awarding of aid. The Technician also serves as a comprehensive
point of contact in Financial Aid - providing accurate direction
and guidance to students, their families and staff in all aspects
of the financial aid process - identifying those who need to meet
with a financial aid counselor or administrator to resolve more
complex issues.
Key Responsibilities
Provide advising and general customer service to prospective,
newly admitted, and current students and parents regarding various
aspects of the financial aid process, including application steps,
student eligibility, educational costs, types of financial aid
available, and loan activities, while tailoring the information to
the particular needs, situation, and level of background of each
customer.
Assist in determining and evaluating student financial aid
eligibility by performing verification of individual student
application data, reviewing and confirming general student
eligibility criteria (i.e., citizenship, selective service, NSLDS,
etc. database matches), and performing/calculating need
analysis.
Provide specialized processing and customer support specific to
assigned financial aid program(s), assist with information
dissemination and training of students and staff on various aspects
of assigned program - under direction of the program lead.
Provide processing and technical assistance to support the
administration of general financial aid programs and functions,
which includes monitoring and re-evaluating continued student
eligibility, making and revising financial aid awards, processing
reports, and other activities during various stages of the
financial aid cycle.
Department
Enrollment Services - Financial Aid
Time Base
1.0 time-base, 40 hours per week.
Duration of Appointment
This is a temporary position for 1 year with no permanent status
granted. Temporary assignments may expire prior to the ending
date.
Classification
Student Personnel Technician, Financial Aid
Compensation
Salary placement is determined by the education, experience, and
qualifications the candidate brings to the position, internal
equity, and the hiring department's fiscal resources.
- Hiring Range: The hiring range for this position is up to
$4,262 per month commensurate with candidate's education,
experience, skills, and training.
- CSU Classification Salary Range: The CSU Classification Salary
Range for this position is $4,262 - $5,998 per month.
Benefits
At California State University (CSU), we prioritize the health,
growth, and success of our employees. Our benefits program reflects
our commitment to your overall well-being.
To be eligible for full benefits, employees must be appointed at
least half-time (.50 FTE) with an appointment lasting more than six
months and one day. Benefits eligibility and offerings may vary
based on appointment type, classification, and applicable
collective bargaining agreement. Eligible employees may have access
to a comprehensive benefits package that can include:
Paid Time Off: Up to 24 vacation days per year
(based on employee group and/or length of service), 14 paid
holidays, and 12 sick days annually with unlimited accrual.
Health Coverage: A variety of medical, dental,
and vision plans.
Retirement Plans: Participation in the CalPERS
defined benefit plan, along with voluntary savings options such as
403(b), 401(k), and 457 plans.
Educational Benefits: Tuition fee waiver
programs for eligible employees; dependent eligibility varies by
employee group and bargaining unit.
Employee Assistance Program (EAP):
Confidential counseling and support services for employees and
their families.
Additional Benefits: Wellness programs,
professional development opportunities, and insurance options
including life, disability, and pet insurance.
Candidates are encouraged to review the appropriate
CSU Employee Benefits Summary for details specific to their
position. Additionally, the
CSU Total Compensation Calculator is available to help
prospective employees understand the full value of the CSU benefits
package and how it complements base salary.
Knowledge, Skills, and Abilities
The ideal candidate is a student-focused financial aid professional
with experience advising students and families on financial aid
programs, eligibility requirements, application processes, loans,
scholarships, and academic progress standards. They possess strong
customer service and communication skills, enabling them to clearly
explain complex regulations, policies, and deadlines while
providing personalized support. This individual is highly
detail-oriented, ensuring the accurate review of financial aid
documentation, maintenance of student records, and timely
processing of aid-related transactions, while collaborating
effectively with campus partners and referring complex cases when
appropriate.
The ideal candidate also demonstrates strong analytical and
technical skills in evaluating financial aid eligibility,
performing need analysis and verification, reviewing tax and
supporting documents, and administering aid in compliance with
federal, state, and institutional regulations. They are proficient
in utilizing financial aid systems and databases to resolve
discrepancies, process awards, monitor continuing eligibility, and
make informed recommendations on complex cases.
Additionally, the ideal candidate contributes to specialized
program administration through reporting, quality control reviews,
data analysis, system testing, and process improvement initiatives.
They are committed to regulatory compliance, continuous learning,
and operational excellence, while supporting staff training,
participating in special projects and committees, and promoting
student success through efficient and effective financial aid
services.
Ability to communicate with an ethnically and culturally diverse
campus community. Ability to follow all university policies,
procedures, and guidelines including but not limited to safety,
civility, information security, and non-discrimination policies and
procedures. Ability to contribute to a positive university
experience for each and every student and assist in achieving the
university's commitment to a "vision of excellence."
Education and Experience
• Equivalent to two years of responsible general clerical
experience in a college or university financial aid office
required.
• Bachelor's Degree preferred
Application Procedures
Click "Apply Now" to complete the CSULB Online Employment
Application.
Please fill out the application completely. It is important that
all sections of the online application are completed fully and
accurately. Be sure to include all relevant education and
experience. Your application will be used to determine whether you
meet the minimum qualifications for this position.
Physical Summary
Sedentary work - Involves mainly sitting. Walking
and standing are minimal. Lifting is limited to lightweight objects
(10 pounds or less).
Additional Information
CSULB is not a sponsoring agency for staff and management positions
(i.e. H-1B Visas).
A background check (including a criminal records check) must be
completed satisfactorily and is required for employment. CSULB will
make a conditional offer of employment, which may be rescinded if
the background check reveals disqualifying information, and/or it
is discovered that the candidate knowingly withheld or falsified
information. Failure to satisfactorily complete the background
check may affect the continued employment of a current CSU employee
who was conditionally offered the position.
Due to the nature of this position, current CSULB employees are
subject to a criminal record check unless they have successfully
completed a criminal background check through CSULB within the past
12 months.
The person holding this position is considered a 'mandated
reporter' under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements set forth in
CSU Executive Order 1083 Revised July 21, 2017 as a condition of
employment.
Equal Employment Statement
Consistent with California law and federal civil rights laws, CSULB
provides equal opportunity in employment without unlawful
discrimination or preferential treatment based on race, sex, color,
ethnicity, national origin, or other protected status. CSULB
complies with Title VI of the Civil Rights Act of 1964, Title IX of
the Education Amendments of 1972, the Americans with Disabilities
Act (ADA), Section 504 of the Rehabilitation Act, the California
Equity in Higher Education Act, California's Proposition 209 (Art.
I, Section 31 of the California Constitution), other applicable
state and federal anti-discrimination laws, and CSU's
Nondiscrimination Policy. We prohibit discriminatory preferential
treatment, segregation based on race or any other protected status,
and all forms of discrimination, harassment, and retaliation in all
university programs, policies, and practices.
California State University Long Beach expects respectful,
professional behavior from its employees in all situations. Acts of
harassment or abusive conduct are prohibited. Demonstrated
appropriate professional behavior, treating others with civility
and respect, and refusing to tolerate abusive conduct is expected
of all employees.
Accommodations
We provide reasonable accommodations to applicants and employees
with disabilities. Applicants with questions about access or
requiring a reasonable accommodation for any part of the
application or hiring process should contact
StaffHR-Accommodations@csulb.edu.
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system,
is a State of California Employer. As such, the University requires
all employees upon date of hire to reside in the State of
California.
As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/"
href="https://calstate.policystat.com/policy/10899725/latest/"
target="_blank" rel="noopener noreferrer">CSU Out-of-State
Employment Policy prohibits the hiring of employees to perform
CSU-related work outside the state of California.
Application Closes: 13 September 2026
To apply, visit https://careers.pageuppeople.com/873/lb/en-us/job/561674
je-d30ff649df4c4fd6a1e75a8b5442588d 
