Fine Arts Ticket Office Manager

Responsibilities

The School of Theatre at Florida State University is seeking a creative and service-oriented professional to serve as the Manager of the Fine Arts Ticket Office. This is a full-time staff role within a dynamic arts environment, supporting ticketing for Fine Arts performances and other client events.

As the FATO Manager, you will plan, administer, review, and evaluate all activities related to the Fine Arts Ticket Office, ensuring excellent service for the university and community. You will efficiently oversee daily operations, serve as a knowledgeable consultant to campus partners and outside constituents, and maximize the benefit of a computerized ticketing system. The role includes hiring, training, and supervising sales staff, house managers, and ushers.

Responsibilities include managing procedures for processing ticket orders and patron data, issuing timely sales and attendance reports, and ensuring accurate event settlements and financial transfers. The Manager develops and monitors the FATO's annual operating budget, supports fundraising and marketing timelines, and provides policy guidance for on-and off-campus point-of-sale outlets. Ongoing evaluation of ticketing technology, compliance with industry and FSU PCI standards, and collaboration with vendors and technical support are essential to the role.

Qualifications

Bachelor's degree and four years of experience; or a high school diploma/equivalent and eight years of related experience. (Note: a combination of post high school education and experience equal to eight years.)

Preferred Qualifications

• Experience related to cultural arts services.
• Proficiency with ticketing software.
• Management experience.
• Ability to self-start, work well with others, and meet deadlines.
• Ability to track data and produce reports.
• Ability to multitask and work effectively during high volume periods.
• Ability to operate a computer and learn new programs when necessary.