"Fiscal Analyst III"

Fiscal Analyst III

Tennessee State University Bursar's Office invites applications for the position of Fiscal Analyst III. Each team member must be able to:

• Deliver a high-level of prompt, accurate, and courteous customer service to students, parents, sponsors, and colleagues on a consistent basis.
• Employ a solutions-oriented approach with each customer, demonstrating the ability to quickly identify the nuance in each interaction.
• Assess issues and deliver answers, exercising judgment and latitude where appropriate.
• Analyze and understand student account financial transactions thoroughly when researching problems and before offering answers/solutions.
• Engage fully in all team responsibilities and duties; strive to meet team goals and assume personal responsibility for individual and shared tasks.
• Maintain positive flow of communication with fellow team members.
• Exercise judgment and appropriate care in dealing with confidential student information.
• Communicate and interact by telephone, e-mail, and in-person with students and parents in a professional manner.
• Demonstrate tact and diplomacy in managing complicated and difficult conversations.
• Analyze and research student account issues to effectively respond to customer inquiries and resolve questions.
• Quickly identify issue at hand and determine appropriate course of action.
• Follow established procedures for collecting past due student accounts.
• Counsel students and parents regarding these accounts and work with them to explore all available options.
• Coordinate these conversations with other central offices (Financial Aid, Student Loans) and contacts in the appropriate schools, as needed.
• Monitor and enforce compliance with the University's policy on payment of student account charges.
• Assist agencies in the collection of outstanding debts for departed students.
• Maintain working knowledge of applicable University policies, government regulations, federal aid guidelines, and federal tax reporting rules to provide specialized information concerning student accounts.
• Monitor accuracy of student account data through continuous analytical review, analysis, and testing to ensure accuracy of student account bills, sponsor accounts, tax reporting, and other external reporting.
• Maintain environment of strong internal controls over accuracy and timeliness of recording and reporting of student account activity.
• Maintain data for accurate statistics for reporting and analysis to management.
• Work with other team members to coordinate, prioritize and organize activities to meet established goals by assigned deadlines.
• Reconcile student refunds, daily cashiering reports, daily bank deposits, transactions and transmits a daily ACH file to the Bank for check payments made on the web and through the TouchNet Cashiering System for the prior day.
• Analyze, identify, and correct daily load error reports.
• Research credit card disputes for cashiering and web transactions.
• Assist with the reconciliation of the University's operating bank account as well as with the reconciliation between Banner to third party systems.
• Prepare journal entries and account analyses as needed.
• Assist with fiscal year-end financial statements.
• Handle other duties as assigned by the Bursar.

Desired Skills/Qualifications

• Knowledge of generally accepted government accounting practices.
• Superior analytical and problem-solving experience.
• Highly effective organizational skills.
• Strong team player orientation.
• Demonstrated ability to work successfully in a high-pressure environment with multiple projects at a time.
• Proficiency with Microsoft Office applications in a Windows environment.
• Banner experience preferred.