External Applicants:
Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.
Cover Letter and Supporting Documents:
Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.
Cover Letter and Supporting Documents:
- Navigate to the "My Experience" application page.
- Locate the "Resume/CV" document upload section at the bottom of
the page.
- Use the "Select Files" button to upload your cover letter,
resume, and any other required supporting documents. You can select
multiple files.
Important Note: The "My Experience" page is the only
opportunity to attach your cover letter, resume, and supporting
documents. You will not be able to modify your application or
add attachments after submission.
Current Employees:
Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.
A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.
Job Description Summary
The CARE Case Manager coordinates routine and crisis case management for the WFU students, faculty, staff, and community. This position serves as a member of the WFU CARE Team. Additional responsibilities include community education and outreach, data collection, relevant special projects, and other general case management duties for the Office of the Dean of Students in collaboration with University and community partners.
Job Description
This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.
Essential Functions:
Time Type Requirement
Full time Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Equal Opportunity Statement
The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.
Accommodations for Applicants
If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.
Current Employees:
Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.
A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.
Job Description Summary
The CARE Case Manager coordinates routine and crisis case management for the WFU students, faculty, staff, and community. This position serves as a member of the WFU CARE Team. Additional responsibilities include community education and outreach, data collection, relevant special projects, and other general case management duties for the Office of the Dean of Students in collaboration with University and community partners.
Job Description
This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.
Essential Functions:
- Provide case management services for students, staff, and
faculty experiencing personal, medical, or mental health-related
crises. This includes helping individuals become connected with on
and off-campus support resources, communicating appropriately with
all parties involved, and engaging in timely documentation.
- Serve as one primary point of contact for the WFU community
regarding. persons in need of caring outreach and/or case
management coordination).
- Maintain case notes containing sensitive information and
provide accurate and thorough documentation of weekly Team
meetings, emergency meetings, as well as daily case management
activities throughout the week via electronic record-keeping.
- Provide support for CARE Team activities (e.g., weekly and ad
hoc meetings).
- Collaborate with campus partners, departments, schools, and
colleges to achieve case management goals.
- Master’s degree in Social Work, Mental Health, Human Services,
Higher Education, Counseling Divinity, or related field and two
years of relevant work experience.
- Excellent interpersonal communication skills; ability to
communicate effectively with groups and work and communicate well
in a team environment.
- Ability to assess information regarding identified needs for
case management, caring outreach, and persons of concern.
- Ability to professionally and appropriately manage sensitive,
private material and information.
- Knowledge, experience, and comfort with recognizing and
supporting individuals experiencing mental health issues and
symptoms.
- Knowledge of risk factors and warning signs related to the
potential for targeted violence on campus and within the
community.
- Ability to synthesize and summarize large amounts of
information, document information electronically in a timely
manner, and verbally communicate with appropriate stakeholders as
warranted.
- In times of crisis intervention, work may require night and
weekend availability.
- Knowledge of WFU and community resources, ability to
communicate effectively to facilitate referral to those
resources.
- Ability to tolerate, convey, and protect sensitive
information.
- Understanding of and ability to adhere to strict privacy
restrictions.
- Skill in using technology to track and manage individual cases
as well as assess and report on campus trends.
- Knowledge of current regulations relevant to work in higher
education (i.e., Title II, III, & IX; FERPA; HIPAA;
etc.).
- Three to five years of relevant work experience.
- Experience with case management in organizations, specifically
in higher education.
- Responsible for own work.
- Sedentary work that primarily involves sitting/standing.
- Occasionally moving objects up to 20 pounds.
- No adverse environmental conditions expected.
Time Type Requirement
Full time Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Equal Opportunity Statement
The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.
Accommodations for Applicants
If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.