"Fixed Term Role in Student Engagement and CRM"

Job Description

Fixed term role driving meaningful student engagement through CRM innovation, customer-focused experience design and compelling communications.

Mō te tūka | The role

Are you passionate about creating meaningful student experiences and using data to drive engagement? In this dynamic role, you'll lead CRM workflows, engagement strategies, and analytics that support recruitment, retention, and learner success. Collaborate across teams, champion student voice, and help shape a distinctive Aotearoa New Zealand student journey.

Some tasks of the role include

• Leading student experience working groups to identify and address pain points
• Designing and implementing CRM workflows and email campaigns
• Mapping and analysing the student journey across digital touchpoints
• Driving participation in learner voice surveys and workshops
• Advising teams on best practice communications and data privacy
• Using analytics tools to deliver actionable engagement insights

Fixed term role from 20 October 2025 - 11 September 2026, covering parental leave. 37.5 hours per week (1.0 FTE) at our Lincoln Campus. Salary: $75,000 - $80,000 per annum, depending on experience.

Kā tino Pūkeka/Whēako | Essential skills/experience for the role

You will have:

• A relevant tertiary qualification or equivalent professional experience
• 3+ years' experience with Microsoft Dynamics CRM and Power BI
• Skills in journey mapping and human-centred design
• Strong communication and content creation abilities
• Knowledge of privacy legislation and pastoral care codes
• Experience in the tertiary education sector is preferred
• Alignment with Manaakitaka and Lincoln University values.

Kā hua ka riro ki a koe | What's in it for you?

At Lincoln University, you'll be part of a supportive and inclusive workplace that values diversity and equal opportunity.

From day one, enjoy a range of benefits designed to support your professional growth, wellbeing, and work-life balance, including:

• Grow your career with expert-led training & mentorship
• Free on-site parking for added convenience
• Flexible, family-friendly work environment promoting work-life balance
• Wellbeing support - free, confidential services through ClearHead
• Exclusive employee benefits with Southern Cross Health Insurance
• On-campus gym with discounted membership fees
• Access to an on-site early childhood centre with staff discounts
• Engaging social culture - staff groups, activities & events
• A vibrant university community - beautiful gardens, on-site cafés & a collaborative atmosphere.

Mō mātou | About us

Te Whare Wānaka o Aoraki | Lincoln University is a specialist institution dedicated to impactful research and higher education that supports land-based industries in New Zealand and globally.

Our campus sits at the heart of the Lincoln research precinct, complemented by university-owned farms and research stations that blend education, research, and hands-on learning. At Lincoln, students are at the heart of everything we do—we empower them to grow their potential and contribute to a more sustainably productive world through world-class teaching and research.

As a progressive university with an ambitious vision, we value a professional workforce that reflects the diversity of our community. Our staff engage with students, parents, government, iwi, and external stakeholders, upholding Lincoln University's reputation through their work.

Our Te Tiriti o Waitangi commitments begin with mana whenua. We honour our special relationship with Ngāi Te Ruahikihiki and Te Taumutu Rūnanga, embedded in our He Tūtohinga Whakamātau | Charter of Understanding.

Tono ināianei | Apply now

Ready to apply? Submit your CV and a cover letter that highlights your fit for the role—tell us what makes you the ideal candidate!

Applications received via email will not be considered, however specific enquiry relating to the role can be made to janelle.blythe@lincoln.ac.nz

We are only considering applicants who have current unrestricted legal working rights in New Zealand. We are unable to provide visa sponsorship for this role.

Applications may close earlier than the advertised deadline if we receive enough suitable candidates. Submit yours early to ensure you're considered.

Posted: 21/08/2025