JOB OVERVIEW:
The Fleet Operations Coordinator is responsible for ensuring the efficient scheduling and dispatch of drivers, coordinating fleet maintenance with drivers, coordinating with logistics teams, and communicating with customers to ensure timely deliveries and operational success. This role requires strong organizational skills, attention to detail, and effective communication to manage both the fleet and the drivers while maintaining accurate records of all fleet activities.
KEY RESPONSIBILITIES:
- Manage the scheduling and dispatching of vehicles and drivers to ensure on-time deliveries and pickups.
- Optimize vehicle routes to improve efficiency, reduce fuel consumption, and minimize downtime.
- Coordinate with drivers to handle any unexpected delays or issues, adjusting schedules as needed.
- Coordinate vehicle servicing and maintenance with external vendors or trucking maintenance.
- Collaborate with team to plan and optimize delivery routes based on customer demands and operational efficiency.
- Provide timely updates to customers on delivery statuses and any potential delays or issues.
- Address and resolve customer concerns related to fleet services and deliveries.
- Maintain accurate and up-to-date records of all dispatch activities.
- Manage the billing process for customers, ensuring accurate invoicing for services provided.
- Work closely with the accounting department to resolve any billing discrepancies or inquiries from customers.
- Ensure that all billing processes are completed in a timely manner, with proper documentation.
MINIMUM WORK EXPERIENCE:
- 2-3 years of experience in logistics coordination or dispatching
- Familiarity with DOT regulations and fleet safety protocol
PREFERRED EDUCATION:
- High School Diploma
SPECIFIC KNOWLEDGE & SKILLS:
- Strong understanding of dispatching, fleet management, and logistics operations.
- Effective verbal and written communication to liaise with drivers, customers, and internal teams.
- Ability to manage last-minute changes or challenges in dispatching and fleet operations.
- Strong focus on maintaining accurate records and data related to fleet and dispatch activities.
- Experience with fleet management software, GPS systems, and Microsoft Office (Excel, Word).
PHYSICAL EFFORT:
Work is physically strenuous, and team members are required to lift heavy packages up to 50 pounds. Work may require excessive bending or stooping. Team members may be required to climb ladders, use hand tools, and/or use heavy machinery (e.g., forklift, etc.). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Light duty options may be available.
Port City Logistics is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
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