"Fleet Services Specialist, Senior"

Job Details

Fleet Services Specialist, Senior
Northern Arizona University

Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• Driving a vehicle on behalf of the university is anticipated to be a regular part of this position. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business become authorized by submitting Driver's license information for driving record monitoring, and completion of training appropriate to the level of driving performed. The law applies to all faculty, staff, and students who drive personal or university-owned motorized vehicles for any business purpose. More information on the NAU Authorized Driver Policy can be found on the NAU website.

About the Department/College

Motor Pool Operations

About the Position

Supports the Assistant Director and Fleet Manager in the coordination of 3 business units under the Fleet Services umbrella. This position will spend a majority of their time within the motor pool; however, assignments in other areas will be as needed. This position will have fiscal responsibilities that impact a large scope of University departments, and must also have a basic understanding of Grant guidelines.

Responsibilities Include

• 40% - Department Oversight
  • Assists in the management of 4 business units as assigned by Supervision including but not limited to Motor Pool, Long Term Leasing, Repair, and Fuel Operations.
  • Manages the fleet fuel cards including dispatching cards, billing, and addressing card issues.
  • Manages the lease vehicle program including customer service, assisting with maintenance scheduling, reporting damage, and billing. Assists in managing new lease vehicle requests and vehicle placement.
  • Assists in working with outside rental vendors including booking vehicle and charter bus reservations and addressing billing issues.
  • Assists in monitoring motor pool vehicle maintenance, monitors fuel usage, fuels and washes vehicles as needed, and checks vehicles and records any damage including reporting and obtaining estimates and repairs.
  • Addresses the majority of day-to-day technological office issues including problem-solving, software training, maintaining computers, utilizing current and help introduce new technologies, managing the departments online services, cloud storage, website and working with ITS to solve various issues.
  • Responsible to provide department coverage and plan the appropriate staffing needs as based on the approved absences for the department.
  • Designs and maintains department forms and contracts according to needs of customers and coworkers.
  • Manages and orders department office supplies.
  • Helps maintain physical facilities and prepares department for next day dispatching.
  • Oversee and approve payroll for all (10) student employees.
• 40% - Customer Service
  • Assists in providing as-needed customer service to a diverse clientele via in-person, phone, and email including managing reservations, dispatching vehicles, billing, problem-solving, responding to emergencies, and maintaining a customer-friendly work environment.
  • Plan and execute objectives under the guidance of the department, while maintaining the highest level of customer service to our customer base.
• 10% - Recruitment and Training
  • Manages the job posting, interviewing, hiring, terminating, and scheduling processes of student workers.
  • Interact & participate in the hiring & training of students, and any FTE employees as needed.

Minimum Qualifications

• High school degree.
• 1 year of relevant experience.
• A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• ASE Certification.

Knowledge, Skills, & Abilities

Knowledge

• Knowledge of routine fleet management work processes for expected outcomes.
• Knowledge of methods, techniques, and procedures involved in maintenance repairs and replacement.
• Knowledge of hand tools, power tools, diesel and gas engine mechanics, and considerable knowledge of vehicle make-up.

Skills

• Records maintenance.
• Develops and maintains good working relationships.
• Planning and analyzing activities and establishing priorities.

Abilities

• Communicates effectively.
• Balances competing priorities.
• Problem solving and analytical capabilities.

Essential Physical Requirements

• Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
• Frequently walk, stand, stoop, kneel, crouch, or crawl.

Compensation

Salary range is $38,628-48,285. Annual salary commensurate with candidate's qualifications and related experience.