Food Operations Analyst - Fixed Term

ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:

Stanford University is one of the world's leading teaching and research universities. Founded in 1891, Stanford's mission is to create and share knowledge and to prepare students to be curious, to think critically, and to contribute to the world. With world-class scholars and seven schools located together on a single campus, Stanford offers academic excellence across the broadest array of disciplines including business, education, engineering, humanities and sciences, law, medicine, and sustainability. It also is an engine of innovation, blending theory and practice to move ideas and discoveries from labs and classrooms out into the world. Stanford strives to foster a culture of expansive inquiry, fresh thinking, searching discussion, and freedom of thought - preparing students for leadership and engaged citizenship in the world. The university is located between San Francisco and San Jose in the heart of California's Silicon Valley, on a scenic 8,180-acre campus.

Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the university by providing high-quality services to students and other members of the university community. R&DE has an annual operating budget of $400M, operates 24/7/365, and oversees a $3B asset portfolio comprising over 7 million square feet--one-third of the campus footprint. R&DE provides housing for 16,000 students and dependents, serves 8 million meals annually at 48 student dining venues and 32 culinary enterprises. In addition, R&DE provides executive services, conference operations, and guest lodging. R&DE is a talented and diverse team of 1,200+ who comprise the following divisions: Student Housing Operations & Stanford Conferences; Stanford Dining and Hospitality & Auxiliaries; Maintenance Operations and Capital Projects; and a team of R&DE strategic business partners--Finance & Administration, Information Technology, Human Resources, and Strategic Communications and Marketing.

"Students (Customers) First" is R&DE's mantra and its strategic goals reflect its commitment to delivering service excellence to the campus community. R&DE's belief is "students are never an interruption in our day; they are the reason we are here."

R&DE's dedication to promoting fair treatment, access to opportunities, and a positive work environment is reflected in its essential priorities and efforts for cultivating a culture of operational excellence as a foundational cornerstone. R&DE is committed to creating and sustaining inclusive excellence where all staff feel a sense of belonging and are empowered to thrive.

This role is currently designated as hybrid and may provide incumbents with flexibility for partial telecommuting.

This fixed term position is scheduled to end December 31, 2026 with the possibility of extension.

JOB PURPOSE:

Serve as a key operational partner to our chefs, dining managers, and operators. This role is the backbone of our dining & hospitality operations, focusing on providing exceptional and responsive customer service through the hands-on management of our Point of Sales and E-Procurement System. You will be responsible for maintaining data integrity, processing a high volume of requests, and ensuring the systems our culinary teams rely on are accurate and up to date.

CORE DUTIES:

• Act as the primary service contact for chefs and dining hall managers, diligently managing and processing a consistent flow of email requests for new item creation, recipe updates, and pricing changes in our POS and E-Procurement systems.
• Perform hands-on, detailed data cleanup and maintenance across multiple systems to ensure data integrity. This includes identifying and correcting errors, standardizing entries, and maintaining database health.
• Meticulously maintain the menu management system, ensuring accuracy for over 8,000 recipes and items by applying nutrient, measurement, and production guidelines.
• Investigate and resolve invoice and system variances, collaborating directly with operators and vendors to troubleshoot errors and ensure timely, compliant payments through the eProcurement system.
• Monitor open Purchase Orders (POs) in the eProcurement system, close out completed orders, and distribute weekly reports to operators to ensure clear communication.
• Assist with basic accounting/finance and administrative tasks that support operations, including reconciliations, journals, commissions, transfers, expense reimbursements, etc.

MINIMUM REQUIREMENTS:

Education & Experience:

Bachelor's degree or equivalent and two years' work experience.

Knowledge, Skills and Abilities:

• A strong customer service mindset and the ability to patiently and effectively support non-technical users (e.g., chefs, operators) via email, phone, and in person.
• High degree of accuracy and meticulous attention to detail, especially when performing repetitive data entry and manual system updates.
• Excellent organizational skills to manage and prioritize a steady stream of requests from multiple stakeholders.
• Proficiency with computerized office applications, especially Microsoft Excel, Word, and Outlook.
• Ability to work well independently to solve problems and as a collaborative team member.

Certifications and Licenses:

None

PREFERRED QUALIFICATIONS:

• Experience or interest in Food and Hospitality and Dining Operations.
• Hands-on experience with information systems such as Point of Sales (POS), eProcurement, or food service management systems.
• Demonstrated experience performing routine data cleanup and maintaining item databases.
• Knowledge of basic accounting principles.

PHYSICAL REQUIREMENTS:

• Constantly perform desk-based computer tasks.
• Frequently sit, sort, file paperwork or parts, grasp lightly, and use fine manipulation, lift, carry, push and pull objects that weigh 10 pounds or less.
• Occasionally write by hand, twist, bend, stoop and squat.
• Rarely stand, walk, reach or work above shoulders and use a telephone.

WORKING CONDITIONS:

• May work extended hours during peak business cycles.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

The expected pay range for this position is $40.86 - $44.71 per hour.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

Additional Information

• Schedule: Full-time
• Job Code: 4830
• Employee Status: Fixed-Term
• Grade: G
• Requisition ID: 108409
• Work Arrangement : Hybrid Eligible