Job Summary
Rock City Gardens, a one-of-a-kind natural attraction known for breathtaking views, ancient rock formations, and beautiful gardens, is seeking enthusiastic and service-oriented individuals to join our Food & Beverage team.
The Food & Beverage Partner serves as a frontline ambassador for Rock City Gardens, delivering memorable dining experiences that enhance each guest’s visit. Whether assisting with quick snacks or full meals, this role plays a vital part in supporting daily food operations while upholding the organization’s Culture of Excellence.
Essential Duties & Responsibilities
Guest Service & Culture
- Deliver excellent guest service to internal and external customers in alignment with the organization’s mission, culture, and values.
- Model appropriate guest and partner interactions at all times.
- Actively engage guests and promote menu items through up-selling to grow sales.
Food & Beverage Operations
- Work across all Rock City Gardens food and beverage locations as assigned.
- Prepare and serve food in accordance with established recipes, portion standards, and quality expectations.
- Operate the cash register and Point-of-Sale (POS) system, including opening and closing procedures and daily deposits.
Food Safety & Sanitation
- Assist in checking and recording food temperatures as required.
- Follow all health code, food safety, and sanitation guidelines to maintain a high health inspection score.
- Maintain cleanliness and organization of the dining room, back-of-house areas, and exterior grounds.
Inventory & Workspace Management
- Ensure work areas are properly stocked, clean, and organized.
- Maintain portion control and food quality to minimize waste and loss.
Teamwork & Compliance
- Work collaboratively with team members to support efficient operations.
- Adhere to all company policies and procedures.
- Perform other duties as assigned by management.
Qualifications
Education & Experience
- Previous food service experience preferred but not required.
- Willingness to receive training and develop new skills.
Certifications
- Ability to obtain ServSafe Food Handler Certification.
Knowledge & Skills
- Ability to display a professional, polite, and engaging image to guests and partners.
- Effective verbal communication skills in one-on-one and small group situations.
- Ability to read and understand operational documents.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Basic math skills, including the ability to add, subtract, multiply, and divide using units of American money.
Availability
- Ability to provide a flexible schedule, including nights, weekends, holidays, and special events as needed.
Physical Demands & Work Environment
- Regular use of hands and fingers.
- Ability to lift and/or move up to 50 pounds.
- Frequent walking, standing, stooping, kneeling, and crouching.
- Ability to stand for extended periods during shifts.
Company Mission & Core Values
Mission: To enrich lives through wonder and connection.
Core Values: Courage | Care | Wonder | Excellence
Compensation details: 14-15 Hourly Wage
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