"Food Services Supervisor"

Food Services Supervisor

Company: North Carolina State University

Job Location: Raleigh, NC

Category: Food Services

Type: Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Department: 471501 - Dining and Catering Operations

Location: Raleigh, NC

Essential Job Duties:

NC State Dining is seeking a Food Service Supervisor to support the success of Clark Dining Hall, This role plays a key role in supporting the daily operations of a residential dining hall on the NC State University campus. This position is responsible for ensuring high-quality service and an exceptional dining experience for students, faculty, staff, and guests. The ideal candidate is committed-both philosophically and operationally-to delivering efficient, high-quality service while being attentive and responsive to the unique needs of the campus community.

In this fast-paced, hands-on role, you will uphold all NC State Dining standards related to customer service as well as food and beverage quality, while ensuring compliance with established policies and procedures. This is a working supervisory position, and supervisors are expected to lead service during peak periods.

Key Responsibilities include but not limited to:

• Supervise daily dining hall operations during assigned shifts.
• Lead by example in delivering excellent customer service and maintaining high food and beverage quality standards.
• Ensure all policies, procedures, and NC State Dining standards are consistently followed.
• Schedule employees and plan daily staff assignments to meet operational needs.
• Communicate clearly and effectively with team members, customers, and supervisors.
• Maintain a clean, safe, and efficient work environment in accordance with university and departmental guidelines.
• Support training and development of staff to promote teamwork and service excellence.
• Respond to operational needs and challenges with professionalism and adaptability.

This role requires physical stamina, including the ability to lift 30 pounds above head and up to 60 pounds on rare occasions, work in hot and cold conditions, and safely handle sharp tools and hot surfaces (all with or without reasonable accommodations).

If you take pride in your work, enjoy being part of a collaborative team, and thrive in a dynamic environment where professionalism, adaptability, and customer service matter, this is your opportunity to make a meaningful impact in the heart of campus life.

Other Work/Responsibilities:

• Model the Division's mission and values, introduce the Division's mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co-workers.
• Understand the goals and culture of the organization, and understand how employees' work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture.
• Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
• Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited special events.
• Perform other duties as assigned to ensure NC State Dining business needs are met.

Minimum Experience/Education:

High School diploma or equivalency and one year of experience in food preparation or service activities in a commercial kitchen; or an equivalent combination of training and experience.

Required Qualifications:

Preferred Qualifications:

• Previous supervisory experience in high volume food service, hospitality, or a related field including hiring, training, employee relations, coaching and team building
• Knowledge of equipment, cooking methods, measurements, food sanitation, safety and health codes
• Proficient in the use of computers and have the ability to learn new software programs.
• Strong written and verbal communication skills to effectively communicate with customers, peers and supervisors; and professionally communicate with multiple levels of employees within the University.
• Proven ability to work effectively in a fast-paced, service-oriented environment.

Required license or certification:

• ServSafe certification or the ability to obtain within 90 days of employment.
• Certification must be maintained as a condition of employment.

Position Number: 00060982

AA/EEO Statement:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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