Front Desk Assistant (PT-Temporary), CPTN13533SS

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:

• Performs customer service functions and receptionist duties for Counseling and Advising Services. Provides informational and referral assistance to students, faculty, community persons, and visitors, both in person and by telephone.
• Assist students, community members and staff with their questions and concerns, both in person and over the phone.
• Schedule appointments for new and prospective students: individual counseling appointments and new student advising sessions.
• Provide referrals to other COD services and individuals.
• Screen requests, asks pertinent questions, describe services, answer general questions; conduct intake screening and decides on appropriate action.
• Establish a warm, receptive, welcoming atmosphere.
• Take messages for counselors and staff.
• Organize the unit and perform file management.
• Data entry input of intake forms or cards.
• Other duties as assigned.

Qualifications:

Education

• High school graduate with course work or training in office careers, including typing required.
• Associate Degree, office careers coursework and training in customer service preferred.

Experience

• Previous experience in a position with people contact required.
• Must have proficiency in written and spoken English.
• Some knowledge of Windows, Microsoft Office and keyboarding skills required.
• Two years office experience in a people-contact position preferred.

Working Conditions:

General office equipment, personal computer, multi-line phones, copier and fax machine. Pleasant office with heavy phone contact, extensive people contact and counter work which involves moving quickly from counter to resources. Needs to have good command of English and communication skills, verbal and written, and good listening skills. Lifts approximately 10 to 15 pounds of materials such as catalogs or Class Schedules. Extremely busy office, must be able to handle several phone calls and walk-ins within a short period of time. This position requires a background check at the expense of the college.

Part-Time Work Schedule:

Part Time Temporary position-No longer than 1 year in length. AM SHIFT Mon-Fri 9am-1pm.

Hiring Range:

Classified 4 Hourly/$17.59. Competitive starting pay is dependent on education and experience. College of DuPage also offers regular part-time positions a variety of fringe benefits including retirement benefits, access to holiday pay, personal time and other discounts on classes.

College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees. College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.