Front Desk Assistant, Support Services (FT), CF3N31262STFSV

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:

• Provide administrative support to faculty, staff and all Staff Services Department.
• Perform switchboard duties. Answer all incoming and internal campus telephone calls as quickly as possible, using electronic switchboard, exercise logic to minimize transfer. Assist callers with information, hours, directions and events. Support staff with outgoing calls. Report phone issues to Telecommunications Manager. Maintain phone directory, receive and update room numbers, extensions numbers, job titles, etc. Report errors in listings to Telecommunications Manager and/or Human Resources Department for correction. Communicate updates to staff and faculty. Process multiple forms of data to produce final printed or electronic file. Receive and send work requests via email, intercampus mail or fax when requested. Use transcription equipment; process recorded data and information into final format. Manage requests and create stationary items (business cards, department letterhead and envelope), and submit to Print Center for print. Assist clients with requests at the Service counter. Act as resource persons for questions, problems and troubleshooting. Provide information and guidance to staff and students regarding procedures, services available, etc. and make proper referrals and recommendations. Maintain equipment and work area, notify supervisor in the event of equipment malfunctions, etc. to ensure work order forms and supplies are available to perform tasks. Answer and process service desk calls for the College-wide fleet copier and printer program. Perform troubleshooting assistance and training support to minimize downtime and quick issue resolution. Process and track print supply and paper orders. Assist in preparation of internal chargeback for services. Maintain College Fleet Vehicle program. Process requisitions, schedule trips, report vehicle related issues and maintain mileage records for billing purposes. Prepare trip and emergency key packets. Work closely with other Staff Services to provide prompt, efficient and reliable service for clients. Assist with training of new staff. Other related duties as assigned.

Qualifications:

• Education: High school diploma is required. Certificate in Office Technology Systems or equivalent is preferred.
• Experience: One to two (1-2) years in business or office environment serving multiple customers is required. Proficiency in Microsoft Office applications and Adobe PDF is required. Ability to accurately read, record and check written and numerical data is required. Ability to learn software programs as needed is required. Must be able to adapt to performing repetitive activities. 45-50 words per minute typing speed is required. Excellent customer service skills are required. Three to five (3-5) years' experience as indicated above in a large business or educational environment serving multiple customers with considerable customer service experience is preferred.

Working Conditions:

Telephone, computer, printers, various types of multifunctional equipment, fax, scanner, calculator, electronic switchboard, transcription equipment, and miscellaneous finishing equipment. This position requires a background check and drug screen.

Hybrid Remote Eligible:

Yes - based on the needs of the department for office coverage, as well as individual performance, after a 6-month probationary period has been completed.

Hours:

Monday through Friday 9:30 AM to 6:00 PM, subject to change depending on department needs.

Hiring Range:

4 Hourly/Starting salary beginning at $17.59/hourly, based on experience. Competitive starting pay is dependent on education and experience. College of DuPage also offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

College of DuPage is an equal opportunity employer. The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence. We encourage all people across the broad spectrum of those communities we serve to explore and apply for positions at COD for which they believe they are qualified.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.