"Front Desk/Clinic Support Associate"

Job Details

Front Desk/Clinic Support Associate

Job Summary

Front Desk/Clinic Support Associate - Pediatric General Surgery

We are seeking a full-time Front Desk/Clinic Support Associate for our Pediatric General Surgery clinic. This full-time position offers a consistent Monday through Friday schedule from 8:00 AM to 4:30 PM, promoting a healthy work-life balance. This role requires no nights, weekends, or holidays. While the position is primarily based at our SLC location, there will be occasional coverage at our Lehi location to accommodate for sick/vacation time. The Pediatric General Surgery clinic is a high-energy, busy environment that treats a diverse group of patients.

Responsibilities

Key Responsibilities:

• Answer incoming calls and schedule clinic appointments
• Review clinic schedules, process faxes, and ensure proper distribution of orders to nurses and providers
• Take copayments and scan medical records into the patient's chart
• Perform basic Medical Assistant duties as needed, such as taking vital signs, rooming patients, entering patient information into medical records, and assisting surgeons with patient care
• Maintain a high level of attention to detail in a fast-paced, high-volume environment
• Support parents both in person and over the phone, triaging their concerns and assessing the urgency of care
• Provide exceptional patient care while remaining calm under pressure
• Assist with patient registration and reconcile daily cash reports
• Complete mandatory training in infection control and safety, in line with hospital and department policies
• Perform general clerical tasks, including filing, obtaining medical records from other providers, and entering charges for billing purposes
• Assist with patient and family education, providing educational materials and general health information

Required Qualifications:

• Strong organizational and multitasking skills
• Ability to stay calm under pressure
• Experience or willingness to learn Medical Assistant skills
• Exceptional customer service skills for interacting with patients and families

About the University of Utah: As a part of the University of Utah, you will receive a competitive benefits package, which includes:

• Affordable health care coverage (https://benefits.utah.edu/health-care-and-dental-plans/)
• 14.2% retirement contributions that vest immediately (https://benefits.utah.edu/university-funded-retirement-accounts/)
• Generous paid leave (paid leave infohttps://benefits.utah.edu/paid-leave-time/)
• 11 paid holidays per year
• 50% tuition reduction for employees, spouses, and dependent children (https://benefits.utah.edu/tuition-reduction/)
• Flexible spending accounts (https://benefits.utah.edu/flexible-spending-account-plans/)
• Free transit on most UTA services

For additional benefits information, visit www.hr.utah.edu/benefits.

Minimum Qualifications

• One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).

• Current, valid Utah driver's license at time of hire may be required in some areas.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Preferences

Special Instructions

Requisition Number: PRN42905B

Full Time or Part Time? Full Time

Work Schedule Summary: weekdays

Department: 00913 - Pediatric Surgery Development

Location: Campus

Pay Rate Range: 16.50 - 23.00

Close Date: 11/30/2025

Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/187807