Front Desk Coordinator: Dental Hygiene

SUMMARY

The Front Desk Coordinator plays a crucial role in creating a positive experience for patients, visitors, and students within a dental school clinic by providing excellent customer service and maintaining an organized environment. This position is essential for smooth clinic operations and supporting both patient care and the educational setting.

PRIMARY RESPONSIBILITIES

• Patient Interaction: Greet individuals, manage check-in and check-out, and ensure accurate patient information is collected and updated.
• Scheduling and Appointment Management: Schedule, confirm, and manage appointments for patients, optimizing the schedules of faculty and students.
• Communication: Handle phone calls and inquiries, provide information about services, insurance, and billing, and relay messages.
• Patient Records and Information Management: Maintain accurate patient records in compliance with HIPAA, including inputting new information and updating existing records. Organize both paper and electronic files.
• Billing and Insurance: Verify insurance, explain benefits, process claims, and manage patient payments. Reconcile daily cash reports.
• Office Administration and Support: Maintain the reception area, manage supplies, handle mail, assist faculty and students, and coordinate with clinic staff to ensure smooth patient flow.
• Patient Referrals: Manage and organize referrals to specialists.
• Policy and Procedure Compliance: Adhere to established policies and procedures, including those for infection control, safety, and patient privacy (HIPAA).
• Collaboration and Teamwork: Work effectively with all clinic staff to provide a seamless patient experience.

MINIMUM QUALIFICATIONS

• Education: High School Diploma or GED.
• Experience: At least one year of experience as an administrative assistant or equivalent.
• Communication Skills: Excellent verbal and written communication skills with the ability to listen and explain information clearly.
• Customer Service Skills: Strong customer service skills focusing on patient interaction, building rapport, handling inquiries, and resolving concerns with empathy and patience.
• Technical Skills: Proficiency with dental practice management software and Microsoft Office Suite, accurate typing skills, and experience with office equipment.
• Organizational Skills: Strong attention to detail and organizational skills to manage appointments, records, tasks, and inventory, while balancing multiple priorities in a fast-paced environment.
• Professionalism: Maintain a professional appearance and demeanor, remaining calm under pressure.
• Knowledge: Working knowledge of dental procedures, terminology, insurance policies, and billing practices (Medicaid/insurance billing preferred).

PREFERRED QUALIFICATIONS

• Associate Degree from an accredited college or university
• Two or more years as an as an administrative assistant or equivalent

TYPE

Full-time

COMPENSATION

$31,200

APPLICATION DEADLINE

Review of applications begins May 15, 2026 and continues until position is filled.