"Front-facing Staff Member"

Job Description

South Mountain Community College is currently seeking a dedicated front-facing staff member to collaborate with students, faculty, and staff in planning, coordinating, and facilitating educational opportunities. Responsibilities include assisting with the enrollment process, conducting outreach for programs, and contributing to recruitment and retention efforts.

Key Duties:

• Provide student support services, including FAFSA workshops, pre-advisement, and admissions assistance.
• Perform administrative tasks such as answering student inquiries, serving as the first point of contact, and maintaining communication with both current and prospective students.
• Maintain continuous communication with faculty to ensure seamless student access and retention strategies.
• Build and sustain relationships with Guadalupe Community Partners to foster outreach and recruitment opportunities.
• Support the Hoop of Learning Program through collaboration with high school partners, tribal communities, and the District Office.
• Serve as the lead for part-time employees, ensuring weekly progress towards institutional and student success goals.

Essential Functions

40% - Acts as an initial primary point of contact for students and responds to student inquiries via in person, phone or electronically for information regarding enrollment, registration, admissions, financial aid, tuition, scholarships, internships, grants, testing, new student orientation, graduation and other program information. Assesses and identifies students needs and refers more complicated cases to the next level of student services and maintains a cohort of students for advising purposes.

30% - Maintains records and monitors and tracks students performance and progress. Assists with identifying resources needed to address students circumstances and potential barriers. Collects data on program participation and prepares program reports. Works with faculty and program management to identify and implement retention strategies and student success opportunities.

20% - Plans and coordinates special events. Prepares, designs and maintains correspondence, reports, presentations, program materials and documentation.

10% - Performs other duties as assigned.

Minimum Qualifications

Associates Degree from a regionally accredited institution and one (1) year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR High School Diploma/GED and three (3) years full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

Desired Qualifications

• Bachelors Degree
• Bilingual in foreign language, Spanish preferred
• Three (3) Years of experience in an office setting
• Two (2) Years of experience with customer service
• Experience working with diverse communities

Special Working Conditions

Positions in this class typically require: reaching, standing, walking, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions. Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects including the human body. Working Conditions: Work is routinely performed in an indoor, office environment with tabling events outdoors when required. Travel Required: Commuting between SMCC Guadalupe Center and SMCC Main Campus on occasion.

Salary Range

$18.82 - $23.55/hourly, DOE

Work Schedule

Monday - Friday, 8am - 5pm. Summer Hours: Monday - Thursday, 7am-6pm.

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information: Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load). Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Additional Requirements

Licenses, Registrations, or Certifications: Possession of a valid State of Arizona Class D Drivers License, and/or First Aid certification may be required for some assignments. Preferred: Possession of a valid State of Arizona Class D Drivers License.

Posting Close Date

Open until filled. First Review: 10/24/2024. Applications received after the review date may not be screened.