"Front of House Assistant"

About Occidental College

Founded in 1887, Occidental is a nationally recognized, private college of the liberal arts and sciences, dedicated to providing a gifted and diverse group of students with a total educational experience of the highest quality -- one that prepares them for leadership in an increasingly complex, interdependent and pluralistic world.

What makes Occidental special? An intellectually rigorous academic environment. Small classroom settings where students collaborate with professors and their peers while pursuing or discovering their passion. A beautiful residential campus that offers students hands-on engagement with the cultural and intellectual resources of Los Angeles. A community open to stimulating conversation and divergent points of view. Some 2,100 students from 46 states and 28 countries choose from 41 majors and minors and participate in one the country’s top undergraduate research programs. Oxy students routinely win top awards and fellowships; its first Rhodes Scholar was named in 1907. Dedicated to excellence and equity, Occidental also is one of the country’s most economically diverse campuses, according to the New York Times. Some 71 percent of Oxy students receive some form of financial aid; 20 percent are Pell Grant recipients; and 19 percent are the first in their family to attend college.

Title: Front of House Assistant

Department: Campus Dining

Duration: 11 months - Possible Extension

Employment Status: Non-Exempt, Part-Time, Hours Vary (Approximately 20-32 hours per week)

Job Summary

Reporting to the Associate Director of Campus Dining and under the supervision of the Service Supervisors, the Front of the House Assistant is responsible for restocking food and beverage products, maintaining cleanliness in dining areas, and providing friendly, efficient customer service. The Front of the House Assistant supports daily dining operations by ensuring supplies are replenished and service areas remain clean and organized. Key responsibilities include inventory monitoring, general cleaning duties, and assisting guests with their dining needs. This position is essential in helping create a positive and seamless dining experience for the campus community.

Job Duties

• 50% - Merchandising, restocking and inventory management - Check and restock all self-serve areas, including coffee, tea, milk, cereal, soda fountain, glass-door coolers, and open-air merchandisers. Refill grab-and-go snack shelves and display racks, as well as condiment stations and water dispensers. Ensure food and beverage stations are fully stocked with clean plates, bowls, cups, and takeout containers. Maintain adequate supplies of silverware and napkins at cashier stations. - (Essential)

• 30% - Cleaning and Maintenance - Ensure food and beverage service and storage areas are kept clean and well-organized at all times. Break down cardboard boxes and dispose of plastic wrapping as needed. Sweep floors regularly and address any food or beverage spills promptly. Keep the dining area neat by wiping tables, organizing chairs, and returning condiments to their proper stations. - (Essential)

• 10% - Customer Service - Provide courteous, professional service to all guests. Assist customers with questions, requests, or issues, and enforce dining policies when necessary. Monitor for potential theft and report any suspicious activity or concerns to management. - (Essential)

• 10% - Safety and Hazard Prevention - Perform all tasks in a safe manner, using appropriate equipment and safety signage. Remain alert to potential safety hazards and take steps to prevent accidents. Support a safe environment for guests, staff, and equipment through proactive attention to workplace safety. - (Essential)

Minimum Qualifications

• High School Diploma or GED and/or equivalent combination of education, training and experience.
• Read, write and speak English.
• Demonstrated ability to learn and retain the required job skills for service and sanitation.
• Demonstrated ability to work with speed and efficiency following proper sanitation guidelines and have basic knowledge of how to use cleaning tools and equipment.
• Proficiency in Microsoft Office applications, Google drives/folders/forms or any combination of productivity programs applicable to position responsibilities.
• Demonstrated ability to be detail-oriented and thorough; skilled at anticipating and preventing potential problems and handling a wide variety of tasks with efficiency and accuracy.
• Strong commitment to a quality work product.
• Demonstrated ability to effectively communicate verbally, in writing and electronically. Effective interpersonal skills as evidenced in the ability to collaborate with a variety of constituencies.
• Demonstrated commitment to justice, equity, inclusion & diversity.
• Demonstrated skill in adapting to and performing work effectively in high-volume, high accountability, confidential environment with multiple and changing priorities.
• Effective organizational, logistical, time management and planning skills with the ability to manage and prioritize multiple tasks/projects simultaneously, prioritize and fulfill the functions of an office in a timely manner.
• Ability to self-motivate and work independently. Ability to provide effective leadership and training, and to work effectively and professionally across functions, disciplines, levels, and with diverse groups.

Preferred Qualifications

• Two years of experience in food service operations in a fast-paced environment.

EXPECTED HIRING RANGE: $17.87/hr