"Front Office Assistant"

Job Description

Posting Number: S01751
Campus:
Department: 1485-COMP NW PCC

Classification Pay Scale
In compliance with SB 1162, Western University of Health Sciences is providing a pay scale for this position. The pay scale reflects the minimum and maximum target for new hire salaries for this position. Within this range, the individual pay is determined by a variety of factors, including but not limited to job-related skills, experience, relevant education or training, and work location. Please note that the compensation details listed reflects the base salary only.

Expected Pay Scale
Minimum: $23.97 Hourly
Maximum: $23.97 Hourly

Job Summary

Provides assistive care to patients. Facilitates the efficient delivery of patient care, supports the professional role of the licensed staff, and provides support and assistance as directed by licensed staff in rendering basic healthcare to the patient. Coordinate all appointment scheduling activities and ensure all telephone calls are adequately screened, transferred; messages are accurately taken and delivered for the assigned service under the direction of the Clinical Operation Manager. Also responsible for registration and insurance (eligibility) verification.

Knowledge, Skills and Abilities

Individuals must possess the knowledge, as well as the following skills and abilities or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Must have knowledge of medical terminology and basic non-invasive diagnostic equipment (blood pressure cuff, stethoscope and ophthalmoscope and otoscope) as well as a general understanding of basic physical examination.
• Must have skills and relevant hands on experience acquired from working in a procedure based medical environment.
• Must have skills necessary in order to set up document formats in Word, Excel, and any other software program required by this position.
• Knowledge of basic clerical and communication principles generally acquired through a high school education.
• Computer and typing skills.
• Applicant must have excellent interpersonal/customer service skills including the ability to display courtesy and consideration to patients, guests, providers, students, staff, and the public; be culturally sensitive.
• Excellent verbal and written communications skills.
• Knowledgeable in Insurances.
• Knowledge of confidentiality standards and the ability to maintain confidentiality of all records and information which pertains to patients, providers, employees, the organization and in related interests.
• Ability to perform all tasks in a safe manner in compliance with company safety policies and according to applicable regulations, which includes maintaining a neat workstation and environment.
• Demonstrate a commitment to working for an organization that values and promotes humanism.

Required Qualifications

Education:

• Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
• Graduate Equivalency Diploma or High School Diploma.

Experience:

• 1 – 3 years prior experience in a medical office environment.
• Knowledge of medical terminology.
• Experience in a clinical medical setting is required, and ideal applicant would possess a working knowledge of health insurance eligibility and benefits processes.

Preferred Qualifications

Experience:

• 3 – 5 years prior experience in a medical office environment.
• Experience with Electronic Medical Record.

Posting Date: 02/09/2026
Closing Date: 2/9/2027

Essential Job Duties