Two or more years’ experience managing patient care operations
in a healthcare or rehabilitation clinic setting.
Experience supervising staff or coordinating team
workflows.
A solid understanding of HIPAA privacy laws
Organizational and mathematical skills required to balance day
sheets, matching the payments collected at the front desk with
appointments on the schedule
Proficiency with electronic medical records ( EMR ) and
scheduling systems.
Strong organizational, communication, and problem-solving
skills.
Demonstrated ability to manage multiple priorities and respond
to routine and unexpected operational challenges.
Strong customer service and interpersonal skills.
Ability to lead, supervise, and direct the work of others.
Special licenses, registration or certification
NONE
Education or training
Preferred a BA or BS degree or a combination of other education and
experience considered equivalent
Level and type of experience
Preferred 2 years’ workplace experience in front office management
for a healthcare or rehabilitation clinic setting.
Additional Considerations (supplemental knowledge, skills,
abilities, education, experience, licensure, certification)
- Experience with Medicare therapy regulations, including caps,
exemptions, and appeals processes.
- Knowledge of medical records systems, compliance standards, and
audit processes.
- Familiarity with university-based clinics or academic health
systems.
Conditions of Employment
- This is a 12-month, full-time classified staff position based
in Norfolk, Virginia.
- Work is primarily performed in a clinical office environment
with frequent interaction with patients, staff, students, and
external stakeholders.
- The position requires regular on-site presence to support
clinic operations.
- Occasional early morning, evening, or extended hours may be
required to ensure clinic coverage and operational needs.
- The employee must comply with all university policies,
healthcare regulations (including HIPAA ), and applicable state and
federal laws.
- Employment is contingent upon a successful background
check.
- The position may require periodic training related to
compliance, safety, and healthcare regulations.
- Physical requirements include occasional standing, walking, and
light lifting consistent with a clinical office environment.
Annual Salary/Hourly Rate
Salary range between $ - 48,000-62,000
Posting Detail Information
Job Requisition Number
S03361
Job Open To
General Public
Open Date
09/25/2026
Close Date
Open Until Filled
Yes
Special Instructions Summary
Applicants must complete the online application and submit the
following materials for full consideration:
- A cover letter describing qualifications, clinical experience,
and interest in the position.
- A current curriculum vitae or resume.
- Contact information for three professional references,
including at least one supervisor familiar with the applicant’s
clinical performance.
Criminal Background Check
The final candidate is required to complete a criminal history
check.
College Home Page
Department Home Page
Equity Statement
It is the policy of Old Dominion University to provide equal
employment, educational and social opportunities for all persons,
without regard to race (or traits historically associated with race
including hair texture, hair type, and protective hairstyles such
as braids, locks, and twists), color, religion, sex or gender
(including pregnancy, childbirth, or related medical conditions),
national origin, gender identity or expression, age, veteran
status, disability, political affiliation, sexual orientation or
genetic information. Individuals from minoritized communities,
women, veterans and individuals with disabilities are encouraged to
apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable
accommodation, please contact the Division of Talent Management and
Culture at (757)683-3141.
Alternative Hiring Process
In support of the Commonwealth’s commitment to inclusion, we are
encouraging individuals with disabilities to apply through the
Commonwealth’s Alternative Hiring Process.
To be considered for this opportunity, applicants will need to
provide their AHP Letter (formerly called a Certificate of
Disability) provided by the Department for Aging &
Rehabilitative Services ( DARS ), or the Department for the Blind
& Vision Impaired ( DBVI ). Service-Connected Veterans may also
apply via the AHP if they also provide an AHP Letter.
To request an AHP Letter, use this link:
https://www.dars.virginia.gov/drs/cpid/PWContact.aspx
or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or consistent with
contractor’s legal duty to furnish information.
