"Future Student Contact Officer"

Future Student Contact Officer

• 493077
• Townsville
• Professional
• Full time
• Closing on: Jul 28 2025

We now have an exciting opportunity for a dynamic and experienced Future Student Contact Officer (Domestic) to join our team. You will play a vital role in connecting with prospective students and supporting them on their journey to study at JCU. You’ll use a range of communication methods: including phone calls, emails, SMS and chats to engage and guide future students.

• Full time, continuing position
• Located at the Townsville Bebegu Yumba campus, Douglas
• HEWL 4: $70,755 - $75,162 per year plus up to 17% employer superannuation contributions, and a 2.75% pay rise from December 2025.

ABOUT THE ROLE

This position supports the Domestic Admissions team by delivering lead management services and conversion strategies to prospective students, contributing directly to the achievement of JCU’s enrolment targets. As a key point of contact for prospective domestic students, you will provide outstanding customer service, ensuring all interactions are professional, efficient, culturally sensitive and aligned with JCU's policies and procedures. You will also be responsible for maintaining accurate and compliant record-keeping to support data integrity and informed decision-making.

QUALIFICATIONS, SKILLS AND EXPERIENCE

1. Diploma or certificate qualifications related to the role or a combination of relevant education/training and experience.
2. Demonstrated experience working in a sales, student recruitment, customer service or contact centre environment utilising consultative and solution sales techniques.
3. Proven customer service skills in managing high numbers of inquiries, providing information and advice, exercising confidentiality and discretion with complex matters.
4. Informed organisational problem-solving skills, with the ability to exercise judgement to manage own workflow and prioritise to ensure deadlines and targets are met in a high-volume work environment.
5. Effective computer and data entry skills using the Microsoft Office suite and ability to adapt to the use of new software packages with high attention to detail.
6. Demonstrated effective written and oral communication skills in dealing with people from a variety of backgrounds both internal and external to the organisation.
7. Sound knowledge of University student policies, procedures or protocols and the tertiary entrance application process (desirable).

Special Conditions

• It is a requirement of this position to participate in operational activity outside of the recognised normal span of hours

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave plus leave loading
• 15 days paid sick/carers leave per year
• Up to 6 months paid parental leave
• A range of flexible working options
• Staff study assistance and paid study leave
• Ongoing professional development support
• Fitness Passport
• Corporate discount on health insurance
• Free Employee Assistance Program (coaching and counselling)
• Well-equipped modern facilities and contemporary workspaces with access to on-site childcare and medical services at our Townsville and Cairns’ campuses

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success in the role.

Applications close on Monday, 28th July at 11:55 PM AEST.

For any enquiries about the role, please contact Jarrod Boyd - jarrod.boyd@jcu.edu.au

_James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our community, and are committed to ensuring our learning and working environment is safe and welcoming._

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.

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