Job Summary

The FWEP Student Concierge will assist with the day-to-day operations of Student Account Services.

Typical duties include but not limited to:

• Greet visitors and provide information.
• Answer basic general questions and route guest to the appropriate department.
• Small assigned project as needed.

Other duties:

• Performs other job-related duties as assigned.

Minimum Qualifications:

• Must be a full-time student at Florida Gulf Coast University at the time of hire and throughout the appointment.
• Have a minimum GPA of 2.5 and in good conduct standing with the University.
• Must be eligible for FWS/FWEP funds.

Knowledge, Skills, & Abilities:

• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with faculty, staff, students, and the public.
• Ability to work in a fast-paced, demanding environment.
• Strong interpersonal communication skills (e.g., public speaking & listening skills).
• Demonstrate an ability to work with individuals, be a team player.
• Be reliable, responsible, confident, and sincere.
• Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
• Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
• Provide quality customer service by creating a welcoming and supportive environment.
• Present a professional image in word, action, and attire.
• Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.