Position Overview

This is a Federal Work Study Program (FWSP) student technical position referred to as Student Techceptionist, which plays a key role in delivering high-quality, seamless learning experiences for students, faculty, and corporate clients within LX Studio. This position blends customer service, technology support, and classroom/event execution to ensure every interaction within our spaces reflects excellence.

As a Student Techceptionist, will serve as a front-line representative of LX Studio, supporting both academic classes and professional learning experiences through technology setup, troubleshooting, and environment management. This role is ideal for students interested in gaining real-world experience in higher education, corporate training environments, and emerging learning technologies.

Hours per Week

• 20-25 hours per week.
• 1 evening shift per week required.
• 1 weekend shift per month required.

Department Specific Job Functions

• Support faculty, instructors, facilitators, and clients in delivering seamless in-person, hybrid, and virtual classes, trainings, and events.
• Provide in-class support for academic courses, including technology setup, troubleshooting, and classroom readiness.
• Serve as a primary point of contact for students, faculty, and guests, ensuring professional, welcoming, and responsive experience.
• Set up and reset classrooms and meeting spaces to meet the needs of academic courses, university events, and corporate programs.
• Troubleshoot classroom and conferencing technology, including video, audio, and connectivity issues.
• Assist with live classes, events, and training sessions to ensure smooth execution from start to finish.
• Monitor and maintain the overall appearance and functionality of LX Studio spaces between classes and events.
• Communicate technical or facility issues promptly and clearly to supervisors.
• Document common issues, solutions, and processes to support continuous improvement
• Provide light administrative support as needed.

Knowledge/Skills/Abilities

• Maintain a positive and professional customer service-oriented attitude.
• Ability to understand basic troubleshooting techniques.
• Interest in technology and willingness to learn.
• Excellent communication skills, both verbal and written.
• Detail-oriented.
• Multi-tasking abilities.
• Patience with challenging issues.
• Dependable, punctual, and friendly.
• Familiarity with Zoom, Webex, or Microsoft Teams is a plus (training provided).