FWSP Student Technical - LX Studio
Position Overview
This is a Federal Work Study Program (FWSP) student technical position referred to as Student Techceptionist, which plays a key role in delivering high-quality, seamless learning experiences for students, faculty, and corporate clients within LX Studio. This position blends customer service, technology support, and classroom/event execution to ensure every interaction within our spaces reflects excellence.
As a Student Techceptionist, will serve as a front-line representative of LX Studio, supporting both academic classes and professional learning experiences through technology setup, troubleshooting, and environment management. This role is ideal for students interested in gaining real-world experience in higher education, corporate training environments, and emerging learning technologies.
Hours per Week
- 20-25 hours per week.
- 1 evening shift per week required.
- 1 weekend shift per month required.
Department Specific Job Functions
- Support faculty, instructors, facilitators, and clients in delivering seamless in-person, hybrid, and virtual classes, trainings, and events.
- Provide in-class support for academic courses, including technology setup, troubleshooting, and classroom readiness.
- Serve as a primary point of contact for students, faculty, and guests, ensuring professional, welcoming, and responsive experience.
- Set up and reset classrooms and meeting spaces to meet the needs of academic courses, university events, and corporate programs.
- Troubleshoot classroom and conferencing technology, including video, audio, and connectivity issues.
- Assist with live classes, events, and training sessions to ensure smooth execution from start to finish.
- Monitor and maintain the overall appearance and functionality of LX Studio spaces between classes and events.
- Communicate technical or facility issues promptly and clearly to supervisors.
- Document common issues, solutions, and processes to support continuous improvement
- Provide light administrative support as needed.
Knowledge/Skills/Abilities
- Maintain a positive and professional customer service-oriented attitude.
- Ability to understand basic troubleshooting techniques.
- Interest in technology and willingness to learn.
- Excellent communication skills, both verbal and written.
- Detail-oriented.
- Multi-tasking abilities.
- Patience with challenging issues.
- Dependable, punctual, and friendly.
- Familiarity with Zoom, Webex, or Microsoft Teams is a plus (training provided).
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