Job Summary

The Gift Processing Manager leads gift processing operations for PBS Wisconsin and Wisconsin Public Radio, ensuring the accurate, timely, and compliant recording of contributed revenue in constituent management systems that drive donor relationships and support financial reporting. This position supervises a team of three Gift Processing Specialists, overseeing the recording of donations across multiple giving channels and transaction types, as well as related account data hygiene procedures. This role reviews and approves complex gift transactions, including adjustments, reversals, refunds and corrections, and ensures that gifts are accurately recorded to support fundraising, donor acknowledgment and financial reconciliation.

This is a working manager role, which requires both hands-on execution of gift processing and account management tasks, and leading and supervising the work of the gift processing team. This role also serves as a resource for best practices around gift entry for fundraising staff, with an emphasis on Membership and Major Gifts.

A typical workday for the Gift Processing Manager may include processing and adjusting transactions, creating work plans and schedules for the gift processing team, conducting staff training or review on procedures and updating related documentation, coaching direct reports to improve accuracy and efficiency, exporting data and reports for donor communications or quality control and troubleshooting issues that arise, and answering questions via email and chat.

Key Job Responsibilities

• May train staff on financial processes and best practices
• Reviews and approves complex transactions and assigns funding codes in accordance with established rules, regulations, and policies
• Monitors financial transactions and fund balances and generates and reconciles complex reports and statements in accordance with established rules and regulations
• Reviews transaction processing internal controls and recommends policies and procedures
• Answers complex fiscal questions and provides information based on set materials and standards to various audiences
• Drafts communications and reports and maintains organization of varied records to provide administrative support within a specified work unit
• Reallocates expenses to appropriate funding strings