Job Summary The Guest & Member Experience Team (GMET) Associate position at the Natural History Museum of Utah plays a key role in the successful daily operation of the museum. This position is responsible for ensuring outstanding guest service, maintaining communication and workspace management, and conveying a general knowledge of the museum's collections, galleries, and policies. Position also includes the opportunity for associates to get involved in and learn about other
areas of the Philanthropy and Communications Team through participation in department led events. Responsibilities The Guest & Member Experience Team Associate will be responsible for: • Greeting and welcoming incoming and outgoing guests of NHMU • Demonstrating customer service standards to both internal and external guests via positive professional communication • Knowing and enforcing the policies and procedures of the GMET department and museum at large. • Using de-escalation strategies to help and solve Guest and Member complaints before escalating them to the GMET Lead • Being aware of daily activities and programs happening in the museum • Maintaining Gallery and Info Desk cleanliness • Using and maintaining gallery interpretation tools provided • Proactively engaging with guests in the galleries and other public spaces. • Anticipate Guest and Member needs, and answer questions to ensure them a fun and safe visit. • Having an intermediate level knowledge of the galleries to help answer questions and enhance the guest experience. • Attending monthly staff meetings and/or after-hours events Capturing guest surveys to meet individual and team goals. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Minimum Qualifications EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience). Department may hire employee at one of the following job levels: Program Assistant,, I: Requires little to no related experience. Preferences IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS: • Written & oral communication skills • Basic computing and counting skills • Adaptability/handle pressure well • Time management • Attention to detail • Willingness to learn Special Instructions Requisition Number: PRN17385N Full Time or Part Time? Part Time Work Schedule Summary: Your schedule will vary from week to week and may include morning, afternoon, or evening (Wednesdays only) shifts. You must have at least 19 hours per week of availability, including either Saturday, Sunday, or both. Expectations to work weekends and holidays. Department: 00018 - Utah Museum of Natl Hist Oper Location: Campus Pay Rate Range: 15.00 - 15.50 Close Date: 08/29/2026 Open Until Filled: To apply, visit https://apptrkr.com/9782492 "">https://utah.peopleadmin.com/postings/207864 je-0ffd0cd2c23e409190d4356b3b8b15c3
