Work Where You Learn: Build Experience, Grow Skills, and
Contribute to Your University Community. This position is
available only to enrolled American University students.
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use Federal Work Study (FWS) awards, with a few exceptions. FWS
funds cannot be applied to janitorial, construction, partisan or
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funds, please contact American University's Office of Financial
Aid.
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American University current employees, including those employed in
student positions, must apply through their employee Workday
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please log into your employee Workday account and select the
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listings. Applying outside of your employee Workday account may
cause delays in a hire process.
Department:
Student Success Operations
Time Type:
Part time
FLSA Status:
Non-Exempt
Job Description:
Summary:
The Peer Student Success Coach will: Guide undergraduate students
who are seeking additional holistic support for their progression,
connection to campus, and overall success. Manage a caseload of
students on an individual basis, filtered through the Office of
Student Success, to strengthen campus navigational skills, guide
students on when and how to leverage key resources on campus, and
initiate periodic check-ins throughout the semester. Serve as a
peer mentor and role model for undergraduate students, providing
support and encouragement through individual and group
sessions.
Build positive relationships with students to foster a sense of
belonging and community. Collaborate with other coaches and campus
partners to develop and implement data-driven holistic coaching
services to support retention, student success rates, and
graduation efforts. Support the Associate Director of Student
Success Operations by managing a small student caseload throughout
the academic year. Participate in and create spaces of student
support through events, on-campus initiatives and workshops. Market
timely events, milestones, and services that are essential for
student success
Essential Functions:
1.) Student Success Coaching and Mentoring
- Provide individual and group student success coaching to
undergraduate students in need of holistic support.
Coach students on goal setting, campus navigation, specific
interventions, sense of belonging through campus connections,
retention/graduation support, and overall success at American
University.
Develop Thrive Plans with students to ensure confidence in four
major areas of campus: academic pathway, financial planning,
well-being, and sense of belonging.
Act as a concierge service for students where the success coach
works as a proxy and advocate with other offices rather than
sending students to multiple offices to resolve their issues.
2.) Administration and Assessment
- Maintains online and in-person appointment scheduling connected
to personal calendar to track hours.
- Maintain accurate records and notes about student coaching
sessions including next steps for advisors and other members of
campus working with the students.
- Track referrals and resolutions weekly for each student
assigned.
3.) Other duties as assigned
- Assist the Associate Director of Student Success Operations
with Student Success or Coaching events and co-lead monthly Student
Support Circles and workshops.
- Represent the Office of Student Success at University events to
educate prospective students, current students, and the AU
community on Student Success Coaching services including some
weekends.
- Take monthly STAR Meeting minutes and weekly Eagle Eye meeting
minutes.
Position Type/Expected Hours of Work:
- Part-time.
- 20 hours per week.
Salary Range:
Required Education and Experience:
- Bachelor’s degree.
- 1-3 years of relevant student-facing leadership
experience.
- Excellent organizational and time management skills.
- Incredible attention to detail.
- Excellent communication skills, both written and verbal.
- Problem-solving and analytical skills.
- Proficient computer skills including spreadsheet development
and maintenance using Excel.
- Ability to prioritize and organize work to ensure that it is
completed within the given time limit.
Additional Eligibility Qualifications:
- Enrolled in a graduate program at American University.
- Strong academic record with a demonstrated commitment to
student success.
- Excellent interpersonal and communication skills.
- Ability to work effectively with different student
populations.
- Experience in academic advising, mentoring, or tutoring
preferred.
- Ability to provide high levels of customer service while
interacting with students, faculty, university staff, and peers on
sensitive and confidential personnel matters.
- Ability to interact effectively with people of different
cultures and work in a collaborative and multi-cultural
environment
- Experience with technology systems: Canvas, CRMs, and Microsoft
Office Suite.
- Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
Other Details
- This position is available only to enrolled American
University students.
- Please note this job announcement is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
- American University is an
E-Verify employer.
- Visit https://www.american.edu/hr/
for additional information about American University employment and
benefits.
Current American University Employees
American University current employees (including those employed in
student positions) must apply through their employee Workday
account. If you are a current employee at American University,
please log into Workday and select the Find Jobs report which will
take you to our internal career listings.
Contact Us
For more information or assistance with the American University
careers site, email
theworkline@american.edu
.
American University is an equal opportunity, affirmative action
institution that operates in compliance with applicable laws and
regulations. The university does not discriminate on the basis of
race, color, national origin, religion, sex (including pregnancy),
age, sexual orientation, disability, marital status, personal
appearance, gender identity and expression, family
responsibilities, political affiliation, source of income, veteran
status, an individual’s genetic information or any other bases
under federal or local laws (collectively "Protected Bases") in its
programs and activities.