"Graduate Assistant"

Posted: 29-Mar-26

Location: Ypsilanti, Michigan

Categories: Staff/Administrative

Internal Number: 495517

Principal Duties and Responsibilities:

• Train, supervise and support student employees.
• Provide excellent customer service to prospective students via email, phone and in person at the International Admissions front desk.
• Manage and evaluate the workflow to improve operational efficiency.
• Manage the daily admit list and update the I-20 tracking reports.
• Examine documents using forensically to detect any fraudulent activity.
• Interpret international grading scales using appropriate resources.
• Evaluate financial documents to Student and Exchange Visitor Program (SEVP) standards.
• Schedule and assist with monthly student staff meetings.
• Assist professional staff with various projects, procedures and reports related to international admissions.
• Share information with prospective international students about admissions policies, procedures, cost of attendance and other matters related to enrollment.
• Adhere to all EMU, NCAA and SEVP policies, rules, regulations and operational procedures.
• Maintain appropriate confidentiality in all forms of communication.
• Other departmental related duties as assigned.

Minimum Qualifications:

• The ability to work up to 20 hours per week is required (hybrid availability).
• A GPA of 3.0 or higher is required.
• Admission and enrollment in a graduate program is required.
• Maintenance of a 67% course completion is required.
• Enrollment in at least 6 credits for Fall and Winter semesters is required.

Preferred Qualifications:

• Demonstrated ability to communicate effectively both orally and in writing is required.
• Proficient computer skills are desirable.
• Familiarity with the international admissions and enrollment process is desirable.
• Knowledge of basic immigration regulations.
• This position will require a combination of in-person and virtual work shifts.

Supervision Received:

Supervision is received from one or more professional staff members within the Admissions Office-International Admissions unit.