Graduate Online Student Advocate

Graduate Online Student Advocate

Lubbock
44422BR
TTU Online Business Operations

Position Description

The Online Student Advocate will provide comprehensive, personalized support to online students, helping them navigate academic and administrative processes, and connecting them with institutional resources. This role is essential in ensuring the success and well-being of online students by offering a seamless and supportive experience throughout their educational journey.

About the University

Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students. Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas - hard work, grit and authenticity - the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

Major/Essential Functions

• Serve as the primary point of contact for online students, addressing their inquiries and concerns in a timely and effective manner.
• Assist students with registration, financial aid, and other administrative processes.
• Provide technical support for online learning platforms and tools.
• Facilitate students access to campus resources such as library services, career counseling, statistical consultations, and writing center.
• Develop and maintain a comprehensive knowledge base of institutional resources and services available to online students.
• Connect students with Graduate Student Support Specialist to ensure students are provided adequate access to campus resources.
• Work with the Graduate School Enrollment Services Liaison and department contacts to make sure student is enrolled and meeting academic standards.
• Participate in team meetings and contribute to the development and enhancement of advocate services.
• Assist in the collection and analysis of data related to student satisfaction and service utilization.
• Track and document student interactions and outcomes to inform continuous improvement of advocate services.

Required Qualifications

Bachelor's degree in Higher Education, Student Affairs, Counseling, or a related field. Minimum of 1 year of experience in student services, academic advising, customer service, or a related area. Experience working with college students.

Preferred Qualifications

Experience supporting online, adult, or nontraditional students.

Pay Range

$16.39 - $21.30 - $26.25

To apply, visit workattexastech.com