Online Student Success Coach

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location Augusta University ¿Our Health Sciences Campus:1120 15th Street, Augusta, GA 30912Our Summerville Campus:2500 Walton Way, Augusta, GA 30904College/Department Information Augusta University Online (AU Online) is designed to take the university into the 21st century with advanced learning technologies for AU students. Deploying best-in-class online educational methods, techniques, and models of student support, AU On6ne is designed to support our faculty in developing leading-edge online instruction.Focused on fostering a sense of belonging among our online students, and creating exceptionally engaging classroom experiences, our team is committed to extending the reach of AU through advanced marketing and digital technologies. Our close-knit team embraces the values of performance, innovation, and providing a personalized teaming "experience like no other" in online education.

Job Summary

This position will be reporting to the Director of Online Student Support, the Online Student Success Coach is an integral part of Augusta University Online (AUO) with the primary goal of enhancing student retention and success rates. This role combines hands-on student engagement with data-driven initiatives, ensuring students receive personalized and proactive care. The role will serve as a member of the Online Student Success team. The Online Student Success Coach will help support student academic success, persistence, and retention, from matriculation to degree completion. The primary aim of a student success coach is to help students build connections, maintain degree audit records, and collaborate with campus partners for an assigned caseload of students who will work closely with Department Chair(s) or Program Director(s) and Graduate Faculty Advisor(s) to develop short-term and long-term goals to meet the advising needs of the growing number of online students.

Responsibilities

The duties include, but are not limited to:

ADVISING, STUDENT SUPPORT, AND ENGAGEMENT: Provide personalized, ongoing coaching and support to online students to enhance their academic performance, engagement, and overall student experience. Develop and implement success strategies for individual students, addressing challenges such as time management, study skills, and academic progress. Including providing early interventions and case management for at-risk students identified. Refer students to appropriate resources as needed. Liaise with staff, counseling services, and other departments as needed to facilitate comprehensive student support. Advocate for student needs and work collaboratively with faculty and staff to address barriers to student success. Collaborate with the admissions team to facilitate an effective bridge in onboarding new students, easing their transition to online learning and setting them up for success. Advise students on Augusta University policies, handbooks, procedures, program requirements, practicum/internship requirements, and all other academic matters. Coach students through the petition and appeals process and registration, course selection, programs, and academic opportunities. Conduct exit interviews, capturing lessons learned.

RECORD MANAGEMENT: Maintain up-to-date notes and record keeping of each student meeting, email, and phone conversation as pertaining to academic progress through the student information system (SIS), customer relations management (CRM) system, and learning management system (LMS). Assist the Director in monitoring, tracking, and evaluating the effectiveness of retention activities and intervening proactively when signs of academic distress or disengagement are detected. Document and disseminate curriculum exceptions. Manage graduation progression for students. Create and update advising processes and policies. Collaborate in the development of assessment plans and tools related to retention efforts. Conduct regular assessments on student engagement, satisfaction, and success measures.

RESOURCE DEVELOPMENT AND COLLABORATION: Support the delivery of online resources, including tutoring, academic advising, and mental health resources. Work closely with the IT department to facilitate the effective use of digital tools and platforms that enhance online student engagement and success. Collaborate with faculty and staff across different departments to ensure alignment between student support services and the institution's overall goals. Serve on various committees, as requested.

OTHER: Perform other duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives. Understands responsibilities with respect to Title IX, FERP A, and other compliance requirements. Participate in ongoing professional development activities curated by the Director.

Required Qualifications

Bachelor's degree from an accredited college or university and one year of related experience.

Preferred Qualifications

Master's degree from an accredited college or university

Previous experience with online students

Knowledge, Skills, & Abilities

KNOWLEDGE

Academic Landscape: Understand the broader educational landscape, including the challenges and opportunities unique to online learning and graduate-level education.

Student Development Theories: Familiarity with student development theories to facilitate the holistic growth of students.

Technological Proficiency: Proficient in the use of digital technology, including learning management systems (LMS), student information systems (SIS), and other digital tools relevant to the educational setting.

SKILLS

Communication Skills: Ability to communicate effectively, both orally and in writing, to students, faculty, and staff.

Problem-Solving Skills: Capability to identify, analyze, and solve problems that students may face, using creativity and resourcefulness.

Organizational Skills: Ability to manage time efficiently, prioritize tasks, and keep detailed records.

Interpersonal Skills: Ability to build and maintain positive relationships with students and staff.

Teaching Skills: Ability to teach or facilitate learning in areas like study skills, time management, stress management, etc.

ABILITIES

Ability to maintain confidentiality

Empathy and Cultural Competence: Ability to empathize with students, understand a wide-range of cultural backgrounds, and work effectively with people from various backgrounds.

Adaptability: Ability to adjust to changes in schedules, student needs, institutional priorities, etc.

Proactive Approach: Ability to anticipate student issues before they escalate and take necessary preventive action.

Motivational Abilities: Ability to inspire and motivate students to achieve their academic goals and stay committed to their programs of study.

Conflict Resolution: Ability to mediate and resolve conflicts that may arise between students or between students and faculty.

Shift/Salary/Benefits

Shift: Days/M-F

Pay Band: B8

Salary: Minimum $45,400/annually - Midpoint: $56,700/annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!